ShipHeroReviews of shiphero.com

ShipHero has been far and away the best fulfillment center I've dealt with. Their software is amazing which makes a huge difference. Also their support staff are always ready to help. Hats off to Bel and Clara - they go above and beyond to help me when I make mistakes (they're generally my fault haha). I wouldn't go with anyone else.

Great experience so far! Love the system for sending, receiving, and tracking inventory!

I had the worst possible experience with Shiphero. After my inventory worth $250,000 arrived in their warehouse, they claimed to find a bug in one of our products (from the 1000+ we had sent). This amount had my whole life savings and also credit from our reputable supplier. They threw all my inventory outside their warehouse and refused to accept delivery. My business launch was delayed by 2 months and I had to find another 3PL at the last minute. I also got all the products inspected and we did not find a single bug in any product. I still don't know why they did this. I requested, multiple times, just to investigate what happend. Most likely, a warehouse worker probably brought in some food to the warehouse and left it near our product to attract a bug there. The worst part was that they just treated it like it wasn't there problem anymore. Not great people to do business with.

Great support team for all my questions! Easy set-up and onboarding process. Thank you!

Very good onboarding from Andrea. Clear and simple and got back to me very quickly with questions.

The infrastructure built and customer support for ShipHero is unlike anything i've ever experienced with a company before. Clara is an absolute sweetheart and lifesaver! Being someone with lacking technical skills, she explained things easily and clearly to me, and helped me every step of the way with all my questions. Everyone at this company cares about you and your success for running an efficient business. Andrea who helped with the on-boarding process was so informative and excellent at addressing all my questions as well. I am IN LOVE with this company, and after comparing many other 3PL companies - ShipHero is the absolute best. Free storage for 60 days, very competitive and transparent pricing , fast and easy fulfillment, top notch customer service chat when you need help. I am beyond thrilled that I came across ShipHero. It leaves all other 3PL's in the dust! No wonder they are expanding so quickly. Highly Recommend!! ⭐️⭐️⭐️⭐️⭐️

I usually have a great experience with the customer service here, but today was an exception. After waiting a few hours for someone to connect with me, I wrote out some questions and explained why i was confused. I was given one sentence answers that did not even come close to answering my question. I then tried to explain further and was left on read. Not only was my question left unanswered, but the representative stopped responding to me. ****Update: The team responded to me quickly after I submitted this review. They answered my question(s) quickly and have done a phenomenal job assisting me ever since! I would recommend them considering it was really only one mistake and they went above an beyond to rectify the situation.

Customer Support is great! I'm relatively new to 3PL and maybe that's where the frustration stems from, but it's added a lot of time to my deliveries. I used to ship directly with USPS priority mail, and never had an issue. Now with COVID packages may take 2-3 business days to fulfill and up to 5 business days for Zone 8 packages thereafter. I would use the domestic expedited service, but with the markups being so high, it doesn't make sense financially.