ShipHeroReviews of shiphero.com

We are using Shiphero as a brand but with an external logistic company, so a bit funny setup (not a 3PL but our own) however it works! The Shiphero team is awesome, casual and funny. We had a lot of fun during the onboarding and was still met with a high professionalism and expertise. We were challenged on our suggestions for setup which most of the times resulted in better solutions. We experience that Shiphero is a very talented team with a solid piece of software. I would recommend shiphero to anyone on my way that needs a multi-channel inventory management system and pick&ship system.

Professional and accountable.

They are responsive, helpful and work to make the fulfillment experience as seamless as possible.

I'd like to put my good words for ShipHero, specially Bel for her amazing customer support. They are indeed very good, very competent, very trustworthy. I made a good choice going with Ship Hero! If you work at ShipHero, please give Bel a promotion, she's amazing, and I am not her relative, just pleased she took care of my cargo.

Shiphero is the BEST! Thanks to Shiphero my warehouse operations are completely streamlined and efficient!

Co-founder is great, and reason enough to stay with the company as he is extremely helpful and friendly. He has been very helpful from beginning to end and this is a nice shipping software/system. However, I do need to state, the support so far has been TERRIBLE. There are a couple support reps that are very helpful, but the majority of the time you won't reach them. Most of the time we receive either partial answers or no answers at all for days on end, even when stated issue is urgent. Basically need to assume you probably won't get much support if you need help and will have to figure it out on your own. Even with that frustration, I do still highly recommend them since the software and app are very well made and improving daily.

#TeamShipHeroForLife Thank you for everything you have done for our print-on-demand, flexible fulfillment 3PL, ShipDaddy. ShipHero always goes above and beyond to help our team at ShipDaddy That really says it all. Love these guys. Shoutout to Nick, Maggie, and Danielle (points of contact inside ShipHero) and their wonderful team. A truly delightful operation to be in business with.

Great system and team to work with.