ShipHeroShipHero makes it easy to ship eCommerce with our powerful warehouse management software (WMS). Our cloud-based WMS is perfect for emerging, scaling and high volume brands. Instead of holding you back, ShipHero can push your eCommerce business forward with the technology and processes you need to run a successful warehouse. We Crush it for for eCommerce Brands and 3PLs:- Reduce mis-picks and mis-ships by 99%- Reduce warehouse costs by 35%+- Increase picking efficiency by 3x
ShipHero (shiphero.com) has 510 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Internet & Software · New York, New York
Excellent
Internet & Software · Flushing, New York
Excellent
Internet & Software · brooklyn, New York
Excellent
Internet & Software · Yonker, New York
Excellent
510 approved reviews, newest moderated first
Ali P.
Wonderful customer support! Mario, Bel, Silvana, just to name a few, have all been incredibly responsive and helpful across the board. They're quick to answer questions and coordinate shipments.
Response from ShipHeroDec 9, 2021
Hello Ali! Thank you for taking a minute to leave us such an awesome review! We're so glad that our team of superheroes has been delivering for you and your company. We're looking forward to continuing to work with you. Thanks!
Josh H.
Consistently fulfilling our packages in 30 minutes or less. AFAIK there has never been a fulfillment mistake in over 1000 shipment. Customer service top notch… they will even go around their own policies to help on occasion.
Response from ShipHeroDec 9, 2021
Hi Josh! We love to hear about such awesome turnaround times. And we're so glad that you are thrilled with our Client Support Team - we agree, they are some of the best in the business. Thanks for taking the time to leave us a great review too! We really appreciate it.
Matthew L.
I've been using ShipHero for about a year and a half now, and they've always been great to work with! Very fast shipping, low costs, and very helpful and friendly customer support teams. Thanks Shiphero!
Response from ShipHeroDec 2, 2021
Hello Matthew! Thank you so much for leaving such a wonderful review for ShipHero. We're so glad that you're experience has been so positive for the last year and a half and we hope it just continues to get better! We look forward to continuing to work with you! Thanks again.
Lawrence T.
My stuff just arrived in shiphero's texas warehouse. The onboarding process has been smooth with the great assistance and service from Belen. I recommend!
Response from ShipHeroDec 2, 2021
Hello Lawrence, Woohoo - inventory in the warehouse - always such an exciting day! We're glad that you're finding the onboarding process to be easy and that Belen is rocking it! Thanks for taking the time to leave us such a wonderful review. We're looking forward to working with you and your team!
Scott
Great service. Thanks Bel.
Response from ShipHeroDec 2, 2021
Hi Scott, Thanks for acknowledging, Bel! And thanks for leaving such a positive review. We really appreciate it.
Kat
Working with Shiphero has been an amazing experience, everyone on the team is super helpful and always willing to answer any questions and assist with anything needed to have things run smoothly for my business and customers. 10/10 they have exceeded my expectations and I plan to use them long term.
Response from ShipHeroDec 2, 2021
Hi Kat, We're so glad that your experience with ShipHero has been awesome! We pride ourselves on having an outstanding Client Support Team and we're glad that they are able to offer you superhero-level support! We appreciate your business and we're looking forward to a long-term working relationship too! Thanks again.
customer
Our shipments haven't been received in a timely manner, they haven't been shipped out to our customers in a timely manner and the communication has been terrible!!!!
Response from ShipHeroDec 2, 2021
We appreciate that you’ve taken the time to leave a review regarding ShipHero. We have passed along your valuable feedback to our Fulfillment Support Team. We thank you for your willingness to share your feedback, and if you would like to further this conversation via our Client Support Team, please reach out to them so we can work toward a solution or email us at [email protected].
JM
Good Customer Service.
Response from ShipHeroDec 2, 2021
Thank you for taking a moment to leave us such a great review! We appreciate it and you!