Shine BathroomReviews of shinebathroom.com

Bought 2 units Easy to install after fully charging the batteries Followed the online video instructions Installation was a breeze Would highly recommend !!

After waiting for over a year for this product, I installed one as directed, set the app and it began doing its thing. It is so frustrating and it doesn’t clean anywhere as well as good old fashioned cleaning. Doesn’t get rid of skiddies, and it really is a waste of time and energy to keep it charged etc, quicker and easier to just clean the loo yourself. It’s a ripoff and those who say it works perfectly, I bet they still have a toilet brush next to the loo. I think it’s a scam product, won’t set up my second one. It’s a pice of “crap” pardon the pun.

Great concept. Simple installation with good instructions. I am still on my first “pods” that contain the magic ingredients that are the key to having this device do it’s job -and so far so good. I contacted Shine to voice my concern about the pattern of the spray. For my installation, it seems it would be better if I could adjust it a bit so that it covers differently. The Shine team responded to my email very quickly. At this point, the only regret I have is that one of my bathrooms has a Sloan flushing system and the Shine Cleaner is not compatible. Truth be told, I have never been in a house that has a Sloan system except for my own, so I don’t expect that Shine would ever get a request to create one to work with that type of system. At least I can have one bathroom monitored by a Shine device.

I don't even know where to start with this... it was a gift to me for my birthday in August of 2020. After MANY shipping delays it arrived in September of 2021. When it arrived, the box had clearly been opened, and the cap to the device was gone. So, from there I message Shine, they say they are shipping a replacement cap. Great... three weeks later I've gotten nothing. I message them again, this time they've REALLY shipped a cap, and I even get a tracking number. Now I wait another 2-3 weeks and checking the shipping number, UPS says they are still waiting for the item, so I reach out AGAIN. This time they say they are shipping one, no tracking number, and I get a year of free pod water. Okay... great.... somehow by miracle of the UPS and Shine Gods the item actually arrives. So now I have the item, and I get to installing it. Here's the thing... the design is completely flawed. I go to install it, and now my toilet seat doesn't close. I check their site, no information on this issue, no seat option to buy instead that will work (if you look at their pictures, they are showing some sort of a "raised" seat with a gap between the bowl and the seat, which just doesn't exist on my toilets in my place. So now I have this thing installed but with a stupid gap in the toilet seat that gets compressed down when you sit. Now I leave it installed for two weeks, and my girlfriend is like can you please move this? Its uncomfortable to use because the seat moves when I sit, and its dumb anyhow. So today I go to move it to my kids room, and realize I already need to charge it. It has a USB-C port (yes! they got something right) so I plug it in to charge... weird no lights are on, but I wait a bit and check the app, and sure enough its not charging. So then I go to their website, after trying multiple chargers, and the site brightly says "only charges with a USB-A to USB-C cable, if you don't have one dont worry we will sell you one". What kind of dumb-smart device specifically requires USB-A to USB-C instead of just charging off a USB-C cable? Anyhow, I found an old phone cable like this and now its charging. All of this is done for a device that 1) monitors the amount of water you use on your toilet and 2) sprays the inside of your toilet bowl to keep it clean (literally the easiest part of the toilet to keep clean with a brush or a bleach pod). I don't know whether I should sell the thing and subject someone else to its stupidity, or just throw it out at this point. TL;DR: This is a waste of time and money, a horrifically designed product that solves no actual problem in your life combined with garbage service.

I was a Kickstart backer. Recieved my unit after the delays. Took a while but got it to work. The android app just didn't work on my network. But ios did.. So far, I can say it works. I don't even use my pooppurri anymore. Happy with my purchase.

I have 3 shines installed in my 3 bathroom since September. All these are working well (as designed) and keeping my toilets ‘shining’ so far. I have not experienced any glitches as of this writing. So glad I decided to try and bought these helpers!

The Shine Bathroom Assistant device does not yet work as advertised. It does not pair with Alexa. You cannot manually get it to clean and you cannot schedule cleanings. I have had several different issues in the first month so far - including a leaking device that needed to be replaced (which I had to pay the import fees & duties for a second time), the devices disappearing from the Shine app for no reason, the batteries draining within a few days (supposed to last for 6 months), and cleaning pod orders not being shipped as ordered (I order 24 pods and only receive 12). I had joined the official Facebook group ("Shine Insiders") to connect with other owners of the Shine Bathroom Assistant. I posted a simple question there asking for help from other owners with an issue I was having, but I guess they don't want customers to help each other with problems with Shine Bathroom Assistant devices as they have now blocked me permanently from that group. When I contacted Shine Bathroom to ask for explanation why I was banned, they tell me that they do not have that information and that the Facebook Group is run independently from their customer service. All they will say is that the decision ban customers from the Facebook Group "cannot be overturned". I guess this way Shine Bathroom tries to hide the reason why people are blocked, and it's usually from pointing out issues or problems with the devices. I guess that is the risk you run when you buy these BackerKit/Indiegogo products that aren't fully tested prior to being launched. It's a particular shame that they resort to overt censorship in their Facebook Group and their customer service support team claims they are unable (or more likely, unwilling) to help customers with this.

We went all in and purchase 4 units. It took a while to get them and a little bit of isaues to connect them to our WiFi but now that they're set up, we have been the happiest family for the last month and a half. They work great and keep the toilet clean.