SheplersReviews of sheplers.com

If I could give this company 0 stars I would. Customer Service doesn't know anything, and they blame everyone else, rather than taking care of the customer. I have talked to them multiple times and cannot get my money returned for the items I returned in a store. They blame the bank or anyone else they can think of. I guess the money I was supposed to be refunded is lost. Do not order online from this company! If you return the item in a store and have email proof that it processed and then only a partial amount posts to your account, you are out of luck. So if you have money to throw away, shop with this company. NOT AGAIN!

Living across the pacific you are weary when buying online. The website is very easy to navigate, delivery prompt. The items ordered were good quality. Shirts and jeans excellent fit.

Ordered Ariat boots in EU 13.8.2025. Money went from my bank. Never any confirmation they were sent. Contacted customer service 4 times and every time they just avoided the issue and blamed Ariat not responding them. Maybe Ariat will be interested of this.

I ordered a pair of boots. Im in a wedding at the end of this month. Placed an order it declined my card. I made sure all of my info was correct. The order placed. Never received any confirmation email. Money came out of my banking app. Emailed and called customer service to see what was up. Claimed they couldn’t find it in their system at all. I asked for refund so who knows if I’ll get one.

Ordered 2 pairs of jeans 6/26 to be shipped to local Boot Barn. Received email order was shipped 6/27. Never received a tracking number. 7/2 I went on website to see where order was. Shows it's in the state of Washington. I live in Nevada. Canceled order. Never buying from Sheplers again!!!!!!

Ordered some items to be shipped to Australia. Cannot fault the shipping times and quality of the products sent. Will definitely be returning for more purchases.

Ordered an Idyllwind bag on the 7th of April. I don't know how they did it but it arrived to the UK and delivered on the 9th of April! Really smooth process from start to finish, with prompt order confirmation and tracking number. Packaging was excellent for its trip overseas and the bag itself is amazing! I've just put an order in for 2 pairs of cowboy boots so we'll see if they have the same excellent super fast service! :)

I ordered a hat and a belt. The belt was too short. So now i want to return it so i can order a larger size, but when i try to require a return ticket, the website doesn't recognise the ordernumber, while it is still visible in my order history. I am trying to contact customer service over mail for two weeks now without any response. They just don't care. Their business model is like any Chinese webstore out there. Make a quick buck and move on to the next one. Most products they sell aren't even American made. I wouldn't be surprised if their Ceo resides somewhere in Shanghai. Well, they will never get one penny out of my pocket ever again. That's for sure. I'm telling ya, people like these selling out good folks to the commies. Keep ya eyes open. These days wolfs come in sheepsclothes. Liking their beards and waiting to eat the working man.