ShapelyReviews of shapelyco.com

A very nice product, a good price too! The delivery to Spain was quite quick too!

Placed an order 2 weeks ago and I'm still waiting for delivery. UPS have said there is a parcel waiting for delivery but I need to pay additional charges...I thought this was all calculated when placing the order. I've found it very difficult to contact anyone to ask about my order and still had no reply....At this moment intime I won't be using this company again and will be chasing a refund for non delivery at this rate.

I too was drawn in by the, at best, misleading Instagram ads, at worst, fraudulent advertising of Shapely. After weeks and weeks, I received dreadful quality garments that did not in any way align with the promises in the adverts or on the website. None of it was accurate, please don't waste your money. If you, like me, were sucked in, then you'll likely have tried to return the items for a refund, as you are entitled to by law, and been told that their policy is exchange or store credit only 'due to hygiene issues'. Lol. Exchange does not resolve your cited 'hygiene issues'. It's purely an illegal policy that they hope you won't challenge so they can keep your money. My story echoes almost all of those in Trustpilot - I asked for a refund, was told I could only have exchange or store credit, I told them this was not legal and I would like my refund please, they then stopped responding to emails. I kept emailing with no response. I then decided it would be best to just return the items whilst I continued the battle for my refund - they responded at this point but it took 3 or 4 emails where I requested the address to return the items to before they actually gave me the address. This is clearly a ploy to delay so customers miss the (also illegal) '14 day returns window'. For others' use: the address I FINALLY got out of them was - 'Bella - Shapely, Unit D82 Pt2, The Old Bath House, Thorncliffe Business Park, Sheffield, S35 2PH, UK'. Make sure to track your return and keep the tracking number. They also told me to include a note with my order number, my full name, my email address, and to list the items I was returning. Still, they told me I was only eligible for exchange or store credit. I informed them that this was against the law, and I would expect my refund within 14 days of them receiving the items back, as per law. I also let them know that if they still refused to do so, I would raise a dispute with my bank and retrieve the money that way. I can see that they're no stranger to bank disputes, so I reminded them that the outcome would be the same and it'd just be a hell of a lot more work for them :) I also screenshot the government website information around refunds that can be found on the government website (google search 'refund law UK'). I then chased regularly and gave them a deadline of today to receive my refund, otherwise I'd initiate the dispute with my bank. Low and behold, the refund has just appeared. This has been probably the most stressful, ridiculous and frustrating online shopping experiences I've ever had. This is an awful, dodgy and unethical 'company'. Knowing my rights helped me stand my ground and so I really hope my experience helps reduce some stress for others.

First time ordering from Shapely - won’t be my last!! Bought to go under my Maid of Honour dress for my sisters wedding. Has made a world of difference!!

Brilliant clothes that fit perfectly, Delivered safely and quickly,, Great customer service

So I ordered two of the medium body shapers, first off I was sceptical based off the reviews I read on here. And I had zero tracking information provided initially. After about a week, I emailed them. I received a response within 24 hours with an additional tracking link. I could see it had been picked up by royal mail and again I emailed asking for the tracking link for them, I received an immediate response advising they had requested it, but I received the item before they got back to me with the tracking. I ordered it on the 21st of June and received it this morning! So it's a bit of a wait but it came from china so that is to be expected. The item itself is lovely, I ordered a size down and it does what it is designed to do! I wore it today and felt very confident. The only downside is sadly the top half of my body is quite long so it doesn't sit right where my bikini line is which is sad but then I'm an awkward size, I do wish the body suit was a tad longer. I managed to fit a pair of jeans on that I was struggling to get on before I put the body shaper on! I would recommend this product, the customer service was excellent. And product itself is a solid 9/10 for me. Would buy from this company again. And yeah I'm a real person, I live in Scotland and this is a genuine review :)

I ordered two shapewear back in May the 20th. It's 29 June and I still haven't received my order and when I track it , it says in transit since June 6. There has been no further updates since then. I've been emailing them back and forth with not satisfactory response. I don't recommend them at all.

Ordered on the 26th of May. Still nothing. If I ask to track they send me Chinese tracking.. really should have checked the reviews before I paid money. Didn’t even realise it is coming from China. They look like they are in Durban.