Shake ShackReviews of shakeshack.com

Victoroa London restaurant...stay well away. Incredibly poor value for money. Burgers were paper thin and VERY over priced. Never again..

We have been going to shake shack Brent Cross for over a year and always been happy. Very nice staff and open space. Manager is always available and helpful and. Last night we were given two vouchers to have free burgers next time just to be a loyal customer. Nice gesture.

Brent Cross branch. Menu was difficult to understand. No children’s options. Couldn’t order 2 out of 3 desserts because there was no toffee. Chips were good but burger was tiny and you had to ask for lettuce, pickles etc which we didn’t realise. Strawberry milkshake had no strawberry flavour and too creamy for my son. Really disappointed.

WENT TO SHAKE SHACK ON RICHMOND AVE STATEN ISLAND, NEW YORK ON THURSDAY 10/6/2022 AT ABOUT 5;00 AS I WAS DECIDING TO ORDER AND TO LOOK AT THE MENUE ON TOP I ASKED WHATS IN THE SHAKE SHACK MENU SHE ANSWERED ANNOYED AS IM LOOKING TO SEE TO ODER MORE STUFF LIKE FRIES EVERY SECOND SHE SAID ANYTHING ELSE ANYTHING ELSE 5 X WHILE I WAS LOOKING AT THE MENU TO DECIDE TO ORDER MORE . I SAID MISS UR RUSHING ME THERE IS NO CUSTOMERS BEHIND ME .GIVE ME TIME TO LOOK AT THE MENU I FELT SO PRESSURED TO HURRY TO ORDER WHEN THE PLACE WAS 2 CUSTOMERS . I ONLY ORDERED ONE SHACK CHEESEBURGER AND COKE MY FRIEND ALSO DID NOT BOTHER TO LOOK ANYMORE ALL I HEARD WAS ANTHING ELSE CONTINUOUSLY. AND ON TOP OF BEING RUSHING TO STOP LOOKING AT THE MENU THE CASHIER THE TOTAL CAME OUT TO $10.36. SHE TELLS ME SORRY NO CHANGE IS IT OK IF I DONT GIVE U BACK THE CHANGE LOL I SAID NO WORRIES I ATE MY CHEESE BURGER WITH NO FRIES AND NO SHAKE CAUSE I WAS BEEING RUSHED BY A CASHIER WITH NO CUSTOMERS BEHIND ME I WAS GOING TO TAKE FOOD HOME BUT DECIDED NOT TO I FELT LIKE I WAS BEING RUSHED THE PLACE WAS NOT CROWDED THERE WERE ONLY 2 TABLES SEATED AND NO CUSTOMERS BEHIND ME I HAVE ONLY BEEN TO SHAKE SHACK ONCE BEFORE AND AM NOT FAMILIAR WITHE THE MENU NEITHER WAS MY FRIEND SHE DIDN’T EXPLAIN THE MENU MY FRIEND IS LEGALLY BLIND BUT I DO LOVE THE BURGERS CASHIERS SHOULD PUSH TO ORDEE MORE STUFF ON THE MENU INSTEAD IF SAYING LIKE A ROBOT ANYTHING ELSE , ANYTHING ELSE I OWN AN ICE CREAM BUSINESS WE LET THE CUSTOMERS LOOK AT THE MENU AND OFFER TOPPINGS AND NEVER SAY THAT VERY UNPROFESSIONAL WITH SUCH AN AMAZING BURGER PLACE THAT I LOVE

Do not make a order 2 times lost money shack said not there fault paid last week twice can't get money back again cos driver gone sick im disabled can't get there why last time ever go burger shack bexhill on sea staff not very helpful wonder if I get money back.

Terrible, I tell hem my order he reads it out loud and still gets my order wrong!! Wasted 9 dollars on the wrong burger. Wouldnt recommend you or me to come again.

THEY DIDN'T PUT ENOUGH LETTUCE ON MY BURGER. THE BREAD HAD WAY TOO MUCH BUTTER IN IT, AND THEY GOT MY ORDER WRONG. THEIR STUFF MAKES ME FEEL SEA-SICK TOO!!!!

Had a great meal with my daughters, this was our first time having Shake Shack and we were not disappointed. I hope to see more restaurants opening across the UK!