Shake ShackReviews of shakeshack.com

Absolutely disgusting terrible burger that looks like a prop for a skills for living cooking segment class. No wonder why they run b1g1 on DoorDash. Used to be great. Absolute garbage trash that should be banished forever. Don’t even get me started on the price. lower prices and fix your food!!!!!!!!!

If I could give less I would. This is three times in a row that things are wrong and I spend so much time trying to get my money back.

£27 for burger chips and milkshake. Will never eat there again.

Ordinary burger at extraordinary price. Desperate after a day of drinking i invested almost £15 in a double bacon cheese burger. Shocked even in my state I hoped for value for money. NOPE! No better than a £3 equivalent at McDs or BQ. Bang average and never to be ripped off again

We have a zero-tolerance policy for this type of language/behavior, so this conversation has been ended. If you believe you received this autoreply in error, please remove any inappropriate language and resubmit your message. On Monday, September 21, 2026, 3:02 PM "Robert Ross" wrote: Reason For Inquiry: Technical Issues Technical Issue Type: Other First Name: Robert Last Name: Ross Phone number: Issue Description: Yesterday evening my wife placed my order at shake shack 1726 north central expressway mckinney texas when a customer came in behind her and place his once he completed his order , My went back to cashier to add bacon to her order. This man was still standing there but order was complete. He told my wife to shut up told her to know her place, My wife asked are you finished ordering he told her again to shut F up then he invaded my wife space spitting slurs talking about you people I guess he was referring to my black wife, now wife told him to back off. He didn't do it. He kept birating ny wife with threats. The manager didn't even say any thing until wife said if you dont back away from me it's going to be a crime scene. Then the managers intervened, this manager said this guy always act like that. I say ban him before someone get hurt, he called my wife and daughter a b word on his walks out. I am asking you to ban this India native man from the premises if you dont he will hurt somebody or he will get hurt if he act like that around me or my family again. Order Placed On: Website Completed Order: true Order Number: Device Details: Version of the App:

We just went through the drive thru at about 1010pm We ordered chicken bites Just over breaded no taste or spiced up at all Fries with cheese and bacon very soggy I had bacon avocado chicken burger The chicken was cooked well but absolutely no taste or spices added My husband's burger no spices or taste It was so disappointing trying the first time . And to drive thru to a cashless venue which it doesnt say on website .we wanted to pay cash. Even the milkshake that was vanilla did not taste vanilla So very disappointingfor 50.00 meal wont Be back .

they are lying when they say that the prices do not go up if you do not tip. This is what’s wrong with corporate greed and society. I am not going to tip a machine and I saw it happen in real time if you leave a tip even if it’s $.10 the prices do not adjust you all need to do better and this is very illegal and this is why we will never eat there again

Don’t run a restaurant this way. I came in , first time . I’m the only customer. I start making my order . The server walks away without saying a word . Then comes back with another worker who is taking an order over the phone wearing a headset. I don’t have all day to get my order taken. Not sure what to think. So after standing there a while , I decided to try somewhere else. Not impressed with the service.