Shake ShackReviews of shakeshack.com

Got to-go during COVID @ Rice Village. Everyone super friendly and clean. Burger was great! Shake was good as always. Great burger spot.

not a place to ever go in, disgusting attitude to others

Absolutely disgusting customer service at JFK airport. Members of staff taking your order literally speaking to you like a piece of dog dirt on their shoe. Honestly worse than the passport inspection and that is saying something!! I know they are busy and it’s maybe been a long day for some of the staff and they maybe don’t want to be in a job serving burgers at the airport but if you cant speak to people with a bit of respect nicely with a smile then go find another job that doesn’t involve dealing with customers face to face!! The girl who served us was acting as if she would have rather been anywhere else than doing her job serving people. We Ordered 2 diet cokes which they didn’t give us and then when we asked where they were we were told ”sorry not on your order” then walked away leaving us standing there. She then tried to ignore my wife when she was trying to show the receipt that we had ordered them and after 5 minutes of standing like an imbecile eventually someone noticed the cokes on another table. No apology or nothing!! As a business owner myself I would not have these people anywhere near my business dealing with my customers!!! Horrible ignorant people!! Management need to have a clear out of some of their staff!! Avoid this place and take your business elsewhere where you will be treated as a valued customer!!!!

Went to their Lakeside outlet & food inedible. Fries returned as cold then replacements only slightly warm. Complained to Shake Shack HQ. They took a week to respond & then demanded copy of my receipt. I immediately sent it to them but they have so far totally ignored. Disgraceful customer service!

Great burgers, a little pricey, but portions just enough for a meal. Would be great if you did packaged meals.

Me gustó el modelo de negocio que tienen y el batido de vainilla especialmente. Las hamburguesas se diferencian por el pan y las patatas son muy buenas. Muy buenas salsas. Imprescindible probarlo

Great food and people not worth the price though for two people is 38 bucks two burgers and fries and drinks ....