Shake ShackReviews of shakeshack.com

Long line up outside. Another one inside. Order online or at the counter...burger was underwhelming. Small. Few toppings. Even double patty with sauce was disappointing. And fries? Just like McCain's frozen. Never never going back. Waste of 35$

I've had Shake Shack in many US cities and it is consistently good. I was excited when I saw it in London and couldn't wait to pop in. It was such a poor reflection on the brand. I ordered the same items I usually have in America (shack burger, chocolate malted shake and fries). The shake tasted the same and was great. The burger was just okay. The shack sauce was about the only thing that tasted the same. The burger patty was dry and over cooked and not great. The fries were horrible. They were cold and dried out, I barley ate a quarter of them. I'll stick to eating Shake Shack in the US after this visit.

I have the most awesome day at shake shack with the meal I ordered it was so delicious and the staff was friendly

Awful service. Tried to chuck me out when I said I was going to go to the loo and another time my friend was ordering food and they chucked me out whilst I was waiting for my order.

Forgot a steak and refused to give another one because we “did not pay for it”(we did)

I went here yesterday and they gave me a wrong meal and haven't refunded me. Bad customer service. Can't recommend. Very unimpressed. They don't value your patronage!

I had wait over 2 hours for my food I 'm tired this place last time had wait over 1hour for my food another time my fries were cold another time they game me wrong burger and half cup soda. Ketchup never full they had speed today but still had to wait 2 1/2 hours but people that came behind me was suppose wait for me thats not good customer service. guy was taking the treys after manger yelled wanted know why his staff didn't get my food guy next was about cuss at his boss. I'm sorry I 'm custmer I don't know if you guys want give me cards when i come in but ur staff embrassing me and the food not hot I and other people can get food poisoning.

Chicken Burger and Chicken bites tasted burnt (or the Cooking Oil needed changing??) Cheesy Chips were Chips with a little tub of Cheese Sauce, the Sauce tasted 'gritty' like it was mixed from powder, only poorly mixed 🤢 The takeaway food is a joke, the packaging isn't enclosed, it's just like they use for eat-in so the food doesn't retain its heat ❄️👎 To top it all, whilst waiting in excess of 20 mins to get my food, I watched a Staff Member change the food bin on the customer side. On the floor in front of the bin were 5 (clean) serviettes, he picked up 3 of them, and just left the other two! Makes me wonder if they can't be bothered to clean up in a public facing location, what can't they be bothered cleaning in the Kitchen..?? I won't be going back here again 👎