Megan S.
POOR QUALITY BAD COMMUNICATION
My boyfriend got me a beautiful ring as a gift from here wore it for a few days and it's turned green. I was assured they were waterproof and so on. But they're such poor quality!!!!! waste of money. He contacted them to return it and try get a refund but they gave blunt response and were no help at all. My valentines day gift has been ruined by a poor quality company with horrible communication and care about their customers. I AM OUTRAGED. it's been a month and we have yet to solve this outgoing issue.
Response from SevenesyApr 14, 2025
Dear Megan, We’re so sorry to hear about your experience, especially since this was meant to be a special Valentine’s Day gift. We completely understand how disappointing this must have been for you, and we never want any of our customers to feel let down. Please know that we offer a 2-year warranty for all our pieces, and if there’s any issue with the quality, we’re more than happy to replace the item or issue a full refund. Jewelry can sometimes react to certain skin types or external conditions, but we absolutely stand by the quality of our products. We’d really like to make this right for you. Could you please have your boyfriend or yourself reach out to us again with your order number at [email protected]? We promise to look into it immediately and take care of it with care and urgency. We’re here for you, and we appreciate the chance to fix this. With love, Sevenesy.



