My experience with Dr. O was one of the best encounters I’ve ever had with a doctor. I was impressed with his willingness to listen and actually show genuine compassion and understanding for my needs. Dr. O was very professional and swift. I was being treated by an old family friend and I will continue to use this set because of him. Thank you Dr. O and Sesame for helping me to get well and do it affordably. I’m beyond thankful and grateful to have access to this service.
Response from SesameApr 30, 2024
Hello,
Thanks for reaching out! We're glad to hear about your positive experience. As a token of appreciation, feel free to email in for a promo code! It's our way of saying thank you for choosing Sesame.
Additionally, we invite you to participate in Sesame's Refer-a-Friend Program! By sharing your referral link with a friend and having them book with us, you both can enjoy the benefits. Your friend will receive a $10 discount on their appointment, and in return, you'll receive $10 off too! To refer a friend and view our terms, please visit this link here (https://share.sesamecare.com/cs).
We look forward to hearing more about your positive experiences and appreciate your ongoing support.
DL
Daniel L.
Very nice and extremely helpful
I received great service and I’ll definitely be back.
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out! We're glad to hear about your positive experience. As a token of appreciation, feel free to email in for a promo code! It's our way of saying thank you for choosing Sesame.
Additionally, we invite you to participate in Sesame's Refer-a-Friend Program! By sharing your referral link with a friend and having them book with us, you both can enjoy the benefits. Your friend will receive a $10 discount on their appointment, and in return, you'll receive $10 off too! To refer a friend and view our terms, please visit this link here (https://share.sesamecare.com/cs).
We look forward to hearing more about your positive experiences and appreciate your ongoing support.
ML
M.L.
Weight loss scam
My provider solicited me through her personal email to purchase compounded GLP-1 drugs through a personal telehealth page.
The online weight management program feels like a scam- a 3 minute phone call & solicitation to spend more money with a different program after investing $199 for 3 months on Sesame.
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken.
Please let me know if you have any additional questions or concerns.
GM
Gary M.
A Ridiculously Lousy Experience with SesameCare
My video appointment experience with SesameCare was so ridiculously bad it could have been used as a farcical skit for Saturday Night Live. I contacted SesameCare due to their online marketing that says you can get a simple antibiotic refill with a quick online appointment. This is what I needed: round 2 of an antibiotic for my finger infection. Round 1, prescribed by a local Urgent Care, helped to partially heal the infection. However, a little more medication and time was needed. (Urgent Care requires a full visit payment just to write a simple prescription refill).
I set the appointment with a Dr. Joseph Isibor for early afternoon on Saturday a couple of weeks ago. He showed up--ten minutes late--wearing only a white undershirt and unshaved as if he just rolled out of bed. He spoke in a barely understandable gravelly voice that sounded also like he just rolled out of bed, or worse, was drunk.
Dr. Isibor barely listened to my simple case. His barely intelligible response, was rude, short and useless, and he wouldn't send the subscription refill to my pharmacy. His manner was so unprofessional that I just ended our pointless session.
I then called CareMD, another online provider. Their doctor listened carefully. After our brief and professionally handled call, he sent in the prescription for the refill to my pharmacy.
Due to my miserable experience with the ridiculously unprofessional Dr. Isibor, I tried to contact SesameCare customer service several times. First, by online chat--No Response. Then, twice by email--No Response. Then twice by phone call. No one answers when you call their customer service. So, I left a message each time. Of course, you guessed it--No Response.
SesameCare gets an "F" as a total failure of a service. There are many better options out there.
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken.
Please let me know if you have any additional questions or concerns.
NI
Nicole
Costco advertised that I could use…
*UPDATE TO RESPONSE FROM SESAME*
They responded to my review but as you see never offered to provide a full refund. Please I urge you NOT to use this company. They are total crooks.
Costco advertised that I could use Sesame for a virtual appointment and then a prescription for semaglutide. You must pay $195 upfront and then you have a call with some Doctor in Beverly Hills. I had the call which was 2 minutes, never a video call just a cellphone call and I was given the prescription. Went to fill it and wouldn’t you know, they are back ordered with no ETA. I wrote and let Sesame know and that this is a complete scam. They didn’t agree and only refunded me $60. DO NOT USE THEM. They will take your money and lie.
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out and I do apologize for your negative experience! We genuinely appreciate this kind of feedback, so thank you for taking the time to articulate it for me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients.
SB
Shawn B.
Horrible experience
Horrible experience. Waited 30 mins and doctor never showed. Unable to get in touch with anyone on the phone or via email to refund my payment or credit account. Extremely unprofessional!
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken.
Please let me know if you have any additional questions or concerns.
EJ
Erin J.
No one is responding
Great experience with Dr. online but meds prescribed require prior authorization. I have messaged, called and sent email with no response when they market their response in 24 hours. I can’t get the meds prescribed at this point because of no response by Sesame.
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out and I do apologize for your negative experience! I completely understand your frustration here and your concerns. Rest assured, we do not take patient feedback lightly, so thank you for taking the time to articulate it to me. Feedback like this allows us to accumulate data to see how frequently these kinds of issues occur and the impact these issues have on potential and existing patients. Each time a patient reports a provider complaint, we take note and bring that information to our Provider Success team so that any appropriate action may be taken.
Please let me know if you have any additional questions or concerns.
CU
customer
Great provider care
Great provider care
Response from SesameApr 29, 2024
Hello,
Thanks for reaching out! We're glad to hear about your positive experience. As a token of appreciation, feel free to email in for a promo code! It's our way of saying thank you for choosing Sesame.
Additionally, we invite you to participate in Sesame's Refer-a-Friend Program! By sharing your referral link with a friend and having them book with us, you both can enjoy the benefits. Your friend will receive a $10 discount on their appointment, and in return, you'll receive $10 off too! To refer a friend and view our terms, please visit this link here (https://share.sesamecare.com/cs).
We look forward to hearing more about your positive experiences and appreciate your ongoing support.
