SesameReviews of sesamecare.com

Used Sesame healthcare for one month and received a prescription from them. Was told by the provider that if I wish to continue service to schedule my next appt at a later date. However, 3 weeks later I was automatically charged for the renewal of the prescription as apart of a “membership” that I was not informed of. When I called Customer Service the same day and explained the situation, they told me that they could only offer me a partial refund. The refund was only 55% of the total charge!! Does that make any sense?? How do you take someone’s money and refuse to give them back the full amount. Would that be considered fraudulent? Beware!!

Subject: Urgent Request for Reimbursement Due to Improper Medication Delivery Dear Dr. Muhammad Imran, I appreciate your prompt response and understanding of my situation. However, I must respectfully reiterate and strengthen my request for reimbursement for the medication delivered under inappropriate circumstances, which has rendered it unsafe for use. As I explained in my initial email, during my hospitalization for a severe bowel obstruction—a life-threatening condition—I was unable to receive or store the medication appropriately. Upon my discharge, I discovered that the package containing the medication, which requires refrigeration, had been left at my doorstep for an unknown duration in high temperatures. This mishandling has caused the medication to become compromised and unsafe for use, as it is explicitly stated that refrigeration is necessary to maintain its efficacy. Additionally, my doctor has since advised me to avoid this medication due to its potential side effect of gastroparesis, which poses a significant health risk given my recent medical condition. I understand your position regarding the general non-returnable nature of medications once dispensed. However, this situation involves extenuating circumstances, including: 1. Improper Delivery Practices: The medication was left at my doorstep despite its requirement for refrigeration, violating standard pharmaceutical guidelines for safe delivery of temperature-sensitive medications. 2. Unforeseen Hospitalization: I was hospitalized for a week, making it impossible for me to retrieve and store the medication appropriately. This was beyond my control. 3. Compromised Medication: As you acknowledged, medication left unrefrigerated for more than 24 hours becomes ineffective and unsafe. This further substantiates that the delivered product is unusable through no fault of my own. Additionally, I have contacted the pharmacist directly, and they informed me that it is your responsibility as the prescribing doctor to reach out to them for resolution. They specified that you would need to either issue a new prescription or coordinate reimbursement on my behalf. Furthermore, the pharmacist confirmed that Sesame has not contacted them regarding this issue, leaving my case unresolved despite my efforts to address it. Given these factors, I respectfully request that your team work with the pharmacy or relevant parties to issue a full reimbursement for the medication. This request is not based on a change of mind but on a series of uncontrollable events and medical advice for my safety. I can provide documentation from my healthcare provider confirming my condition and their recommendation to avoid this medication. I urge you to reconsider my case with these facts in mind and facilitate a resolution. I am willing to escalate this matter if necessary, but I remain hopeful that we can resolve it amicably. Thank you for your attention to this urgent matter. Please let me know how we can proceed. Sincerely, Hannah N.

Grifty. Can you count the red flags?Reel you in with the requirement to set up a password-protected account, complete with goals, stats, medical history, comprising multiple screens with chummy, overfamiliar prompts and cheery emojis, before you get to what you came for. After stealing fifteen minutes of my time in unnecessary data-gathering and discovering I am not a candidate for the GLP compound, they marketed other, vague, un-defined weight loss programs for an introductuctory amount of 89 dollars under the guidance of a family physician. Oh please. I already have a family physician, for free. Sleazy.

The care from my Dr is great. I have a subscription. Their system closed my chat with my Dr and for 5 weeks, I have not been able to communicate with my provider. They keep saying it’s a tech issue but for five weeks? Unacceptable. It has not been escalated and not one person has reached out to me on my case to tell me it’s fixed.

Sesame is exactly what it claims to be. I needed a test ordered, and for unclear reasons the FDA requires a prescription to access knowledge about my own body. I was able to quickly book an appointment and the provider got the order submitted.

If I could give them a negative 5 I would they charge you and you will never receive your prescription. I have to continuously call and get the run around that they will expedite my request. I have missed a week and this month I am three weeks behind and still no response. They have no problem taking your money and provide you with nothing but excuses. STAY AWAY FROM THIS COMPANY FALSE PROMISES AND ABSOLUTELY ZERO CUSTOMER SERVICE YOU HAVE BEEN WARNED

This doctor is great! Very smart and caring!

The worst customer service ever. Had to go to a fire call as a volunteer firefighter. My wife who has medical power of attorney Tried to cancel for me. Was told that doesn't matter in the most disrespectful way. Never had this issue literally anywhere else. I was forced to call in and spend hours on the phone (which i can't do easily) to try and get refunded. Will never use this service again and will make sure all my friends and family who use the service stop using it.