Christine E.
Convenient service, terrible costumer support
The service is convenient and my experience with the doctor was ok (urgent care appt). My issue is with customer support and verifying Costco Membership. They have a partnership with Costco that makes prices much lower, the website was faulty and couldn't verify my membership. I talked to support and they couldn't fix the issue promptly, they said I could book the appt paying full price and then receive a refund for the extra amount paid. Currently not able to reach support to receive this refund.
Response from SesameJan 15, 2025
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and will be reaching out to you soon to assist.




