JC
The worst medical care I have ever…
The worst medical care I have ever received in my entire life. Avoid this company at all costs. The doctor tried to tell me I was prescription shopping then the unbelievably unhelpful and very rude customer service agent (ROTEL) made no sense. I could barely understand what she was saying and she did nothing to help me except make me even more frustrated. If you invest in this garbage fire of a sham company STOP. If you are considering contacting them for help with anything DON'T. Their web chat doesn't work at all, their providers are terrible and their customer service reps do not speak any English so unless you speak their language, don't expect to get a coherent response. If you still want to explore this company - that's confusing, but ok. Please prepare for the following wild ride of a journey through levels of incompetence one could only imagine exist: filling out the same assessment over and over and over again, followed by a late doctor showing up and not helping you at all (bonus points, after a barrage of accusations about your character, you'll feel worse than before the appointment), followed by trying to contact customer for support for...wait for it...SUPPORT and having a nonsensical conversation about who knows what because you and the "support" person were speaking different languages, then being told you have to pay for the appointment even though you were a no-show (hmmm, pretty sure I was there but wtf do I really know at this point), followed by being turned down for a refund because guess who has to approve it...yes, you guessed it, the man of the hour, the doctor I mentioned 250 angry click clacks ago.
Response from SesameMay 23, 2025
Thank you for taking the time to share your feedback. At Sesame, we take patient privacy and confidentiality very seriously. For this reason, we’re unable to verify or address individual concerns in public forums. We value all feedback and encourage you to contact us directly so we can assist you further. If you haven’t already, please reach out to our support team at [email protected] (mailto:[email protected]) or call us at (877) 947-6411.




