DJ
Bait-and-Switch With Sesame Plus: No 90-Day Refills, Poor Customer Service
I recently had a highly disappointing experience with Sesame's customer service, specifically regarding their Sesame Plus membership. The membership advertises 90-day prescription refills with no listed exclusions, which was a major factor in my decision to sign up. However, when I sought a refill for a standard, non-narcotic medication I’ve been taking for years—after consulting a provider through their mental health program—I was told I could only receive 30-day refills and would need to schedule monthly appointments. When I questioned why Sesame Plus was promoted as offering 90-day refills if that was not the case, I never received a clear answer. The customer service representative was unhelpful and even ended the conversation abruptly. When I called back, the phone agent didn’t seem to know what Sesame Plus was or how to verify my membership at all. This feels like a classic bait-and-switch. The promises made about Sesame Plus don’t match the reality, and the lack of transparency combined with poor and unprofessional service makes for a frustrating and unreliable experience. I would urge anyone considering their Plus membership to be wary—what is advertised does not reflect what you actually receive.
Response from SesameSep 10, 2025
We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and will be reaching out to you soon to assist.