sreeram C.
Very knowledgeable and explains in a simple language
It was a great experience as always
Response from SesameSep 24, 2026
Thank you for sharing your experience!

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.
Sesame (sesamecare.com) has 4,158 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Doctors & Surgeons · Plano, Texas
Excellent

Doctors & Surgeons · Bannockburn, Illinois
Excellent

Doctors & Surgeons · Miller Place, New York
Excellent

Doctors & Surgeons
Excellent
4,158 approved reviews, newest moderated first
sreeram C.
It was a great experience as always
Response from SesameSep 24, 2026
Thank you for sharing your experience!
Mark
It worked ok first time I used it to refill prescription. But they got the second one wrong. It’s a hassle. Customer service is crap. Their ai chat is garbage. Their prescription service is crap. Can’t get any info from them. It’s all a bit half assed.
Response from SesameOct 1, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re not able to review or discuss specific concerns in a public forum. That said, we do take feedback like this very seriously. A member of our team will be reaching out to you directly soon so we can learn more about your experience and work to help resolve any concerns. Best, Sesame Care Support
Edwina T.
Sesame is an awesome medical option for people looking for healthcare professionals that listen to their patients. And care for them as individuals, not what an insurance company determines. I highly recommend Abdelrahim Abu-Shtaiah. He listens, understands, is knowledgeable and cares for his patients. My husband and I will continue to seek our medical treatment from Sesame.
Response from SesameSep 24, 2026
Thank you for sharing your experience!
Scott W.
Mallory was very knowledgeable and asked in-depth questions to really get an idea of what was going on with me. My wife was so impressed that she is going to not use her as well I highly recommend her!
Response from SesameSep 24, 2026
Thank you for sharing your experience!
Marci
Horrible customer service & over charges on billing!!! Cancelled subscription and still charged me 9 more months after repeatedly sending them cancelation documentation. Could never get a provider after being assigned one once signing up for the subscription. Instead of saving me money bitterly cost me $$$$’s!!!!
Response from SesameOct 9, 2026
Hi there, We're truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to discuss or review specific concerns in a public forum. Unfortunately, we were unable to locate an account based on the information available in your Trustpilot review. We take feedback like yours seriously and would appreciate the opportunity to look into this further. Please email us at [email protected] with your full name, date of birth, or the email address associated with your account so we can investigate your concerns. You can also reach our phone support team Monday through Friday at (877) 947-6411 during our regular business hours. Best, Sesame Care Support
Sarah S.
Agnes was personable and knowledgeable. She wrote me a prescription for the correct antibiotic and I felt better almost immediately. Thank you Agnes!
Response from SesameSep 24, 2026
Thank you for sharing your experience!
R
I have found Sesame a great platform to use for virtual medical appts. Their customer service has been helpful and prompt in responding to my questions and in particular the provider I have had for both times I've used this service, Akuwa Gbogbotsi, has been wonderful - very caring, kind and compassionate. I will definitely use Sesame again and highly recommend it. Thank you.
Response from SesameSep 24, 2026
Thank you for sharing your experience!
LW W.
Very attentive to my needs . Thorough assessment. Provided the care I needed
Response from SesameSep 24, 2026
Thank you for sharing your experience!