ServbankReviews of servbank.com

It has been a very frustrating experience inheriting ServBank as a mortgage lender. The calculations on my Escrow account are missing the prior numbers for their analysis. They need to have my prior Property Tax and Home Insurance numbers in order to be accurate. Without these numbers, it shows a significant shortage and my mortgage increases 64%, when nothing has changed with my mortgage. My insurance down $1,127, and my property taxes went up $60 for the year. If anything, my mortgage should be going down, not up.

Great calming experience with Mo. She answered all my questions. Very nice and friendly throughout phone call.

My question involved my escrow account and the direction of a recent check sent to Servbank. Vada who was very attentive to my problem, recognized the issue. She was able to redirect those funds into my escrow and request an Escrow analysis for me. Thank you Servbank.

I wanted to set it up so we made biweekly payments, but in order to do that you had to make a whole extra payment. Why an extra payment is needed to set up bi weekly payments if I'm already up to date on my payments is ridiculous.

Great Customer Service From Maria ServBank

Aaliyah was absolutely outstanding. She was able to answer all my questions and assist me with each issue I had. She went above and beyond to help me with a difficult situation. I would be happy to have her answer every call I make to the company.

I called in to ask questions regarding my escrow account. I received a statement that told me to call in with questions. The man I spoke with was so rude, condescending, and offensive that I wasn’t able to get an answer to my question. I miss my previous mortgage company more and more.

My home mortgage was recently transferred to servebank from another lender. I had to wait to make a payment until the loan documents had tranferred to the company. I contacted them in December to make sure that my i would not get behind on my payments. I was told to wait until the transfer was completed. I made a payment in February once the transfer occurred and it still has not registered on my account. I keep calling back to address the issue but today was told to submit another payment because the acct information regarding my acct may have been taken wrong. I am afraid that there will now be multiple payments taken. I am also concerned that my loan payments are not being made. I can only talk to the representative that answers and they provide no assistance to resolve the matter. Very dissatisfied with this process and concerned about my home.