Serentia ShopReviews of serentia-shop.com

I ordered my product over a month ago I reached out to the company multiple times, they responded to me once tracking has not been updated in days no one is responding to me absolutely ridiculous I’m so 😑

I got the wrong color my fault and they are sending me the new color. Service was fantastic. Great returns. Thank you.

Love this new product! So easy to use, covers well and feels like you aren’t wearing anything. Not greasy, but feels nourishing. I ordered the wrong color but I ordered 2 more different colors so I can mix them up. Customer service is awesome- they always respond very quickly and are kind and helpful! Would definitely recommend!

Customer service was 5 ⭐️. I ordered and the shade was too light for me; I contacted them and they offered to send me a new product at no charge. Very hopeful the replacement will be a good match!

Beautiful product my only fault was ordering the colours that would suit me more in winter. Postage seemed to take a long time but it was worth the wait!

The product does not cover the skin like a normal foundation. It is more like a face cream than a CC Cream. In the social media ad it showed a high coverage when applied but is more like a moisturiser with virtually no tint. The packaging is cheap too. I feel like I've been scammed paying $45 for this.

Kim in customer service made it so easy for me to change my order when I stuffed it up. Rockstar Kim

Would like to say that the customer service of this team is fantastic, when I reached out with my concern was a fast response and my issue was resolved fast and with politeness and respect. I thank the team for being so accommodating.