Serentia Shop is listed under Cosmetics & Makeup.
Serentia Shop (serentia-shop.com) has 334 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Cynthia D.
At first, I thought I was scammed. Because my order took longer before I got it. I emailed them and asked why my order took so long to get it. But then when I received it and tried I was amazed about it. Now I don’t use any foundation or anything. I only used that cc cream. It works for me and it’s really good. I ordered my second shipment plus the elixir + cream. I’m going to try it. I hope it’s good too!
Stevey
It does feel really nice on the skin, but there isn't much coverage. I will use what I got, but I don't think I'd buy again.
Response from Serentia ShopAug 5, 2025
Hi Stevey, Thank you so much for your honest feedback. We’re glad to hear the product feels nice on your skin, but we understand that coverage is very important to you. We want you to feel confident and happy with your purchase, and we’re here to help you achieve that. If you’re experiencing any issues with coverage or have any questions about how to get the best results from our product, please don’t hesitate to reach out to our customer support team at [email protected]. Our team is ready and happy to work with you personally to find the perfect solution.
Jennifer
Never received product. Got the runaround. They kept referring me to the tracking order which shows it was delivered to another state. They mentioned this is part of the fraud by one of their partners. Then they told me they sent a new one which was also never delivered. And kept referring me to the old tracking number.
Response from Serentia ShopAug 5, 2025
Hi Jennifer, We’re truly sorry for the confusion and delay you’ve experienced. We understand how important this is and want to assure you that we’re fully committed to making things right for you. Please reach out to us at [email protected] with your Order ID, and we’ll make your case a top priority. Our team will work closely with you to resolve this as quickly and smoothly as possible. We really appreciate your patience and the opportunity to improve your experience.
zoi E.
With so many phishing's online, it gives more confidence to buy a product.
Kim H.
Love the foundation easy to apply and lasts most of the day
Rusen D.
Exceptional customer service. Honestly I wasn’t expecting this nice return. I received my product I love the texture but too light for my skin. I want try and use other little darker color. And they sendin me right the way without any charges. Amazing company , amazing customer service. Thank you
Heather C.
The shade I ordered was not a good fit for my skin tone. I contacted them, and received a very prompt reply. They were very friendly, polite and accommodating. I will most likely purchase other beauty products from them.
Saulat R.
They have exceptional customer service. I have ordered a wrong shade by mistake and when I asked them to replace it, they sent me another set of creams and didn’t ask me to return the other order I am waiting to use their product, hopefully it will be as good as its advertised.
