Serentia ShopReviews of serentia-shop.com

Fantastic after sale service. So friendly and efficient. Will definitely buy again and recommend this company and their products. A new and soon to be, repeat, customer.

Wouldn’t even give this one star !!! However I couldn’t leave a review without pressing at least 1 star !!! It’s crap don’t waste your money like I did !!! Poor quality doesn’t cover like the advert stated doesn’t just to skin tone

Fabulous products and fabulous customer service! Don’t not hesitate to do business with this company, it’s a real shame that this is not the standard all companies trade by! Thank you Kim 👍

It was the first time I've ordered from Serentia and since I wasn't sure, I ordered two different types but within the range suggested. Got my order and it was hassle-free, only to find out the other type didn't suit my complexion well. I emailed them to ask if there's a way I could return or resolve the issue. Customer service was very prompt responding and immediately and proactively resolved the issue. I was impressed by this and thank you to Kim who took care of my issue and proceeded to send me a replacement. I love the product as it does what it says in the ads. But the best thing is their customer service. Really good!

Since using Serentia for the last few weeks, I can’t tell you how many folks have told me I look well and am ‘glowing’. Coming up to my 61st birthday, I’ll take that! I no longer feel invisible anymore and that’s down to your fantastic product!

Absolutely horrible company and experience! I paid for the buy one get one free makeup product and recieved nothing! Customer service refuses to provide a refund, emails once, then I never heard from them ever again! They took my money and didnt provide a product! If they respond to this review, its just for show. They won't actually do anything about the issue. The company just wants to appear to be legitimate so more people purchase products! BEWARE, DO NOT PURCHASE FROM THEM!

When I first ordered the foundation I realised the colour did not suit my skin tone. I had concerned because I opened it they wouldn't let me return it or exchange it. However, they were quite happy to send me out the colour that did suit my skin colour and that I could give away the one I had to a friend. The second order came and it was perfect ! I love the way it feels on my skin and it blends in nicely with my skin tone. I have tried many many foundations over the years and this one is the best so far!

Great customer service, really responsive. The product is fantastic, it is light with enough coverage for all day wear.