SephoraReviews of sephora.com

I’ve been a loyal Sephora customer for years, but unfortunately, this recent experience has been disappointing. I received a Carolina Herrera perfume as a gift through a fragrance voucher. Despite genuinely trying to use it, I developed a strong allergic reaction — constant sneezing and discomfort every time I applied it. I kindly reached out to Sephora, hoping to exchange the product for something I could actually enjoy and safely wear. However, I was informed that items redeemed through fragrance vouchers are final sale and cannot be exchanged, regardless of an allergic reaction or customer satisfaction. This policy was never explained to me at the store, and the lack of flexibility or empathy in resolving the issue left me completely dissatisfied. As someone who values customer service — both as a client and as a business owner — I expected a much more considerate and customer-focused approach. Sadly, that was not the case.

Really good I was in the store, but I found a group of 12 - 15 Year old Teens That were messing with drunk elephant, I tried to confront them but they Pushed me out of the way, These Sephora kids are Back, I Looked at the drunk elephant products, It was all messy.

My package was lost by the unreliable carrier Sephora chose to use. When I reached out for help, their customer service was completely unhelpful. They refused to take any responsibility, hiding behind their internal policies and basically telling me the lost package was my problem. If something goes wrong with your order, Sephora will simply abandon you. You'll be left with no product and no refund. A truly disappointing experience from a brand that should know better. I would not recommend shopping here.

it is horrible the security guy accused my for steeling and toldme to come back when it wasent me so i just ignored him and then he said he will call backup sephora shefild

Sono entrata da Sefora con l’idea di comprare un solo prodotto x il viso non avendo le idee molto chiare , ed ecco che mi viene incontro una ragazza che mi ha aiutato nella scelta di ben tre prodotti di Make Up For Ever …tutti indicati x il mio incarnato .Grazie x la tua gentilezza e professionalità Donatella di Make Up For Ever

Sono stata seguita da Marilena nello store di Monselice. Consulenza eccellente e super professionale per la scelta di fondotinta, bronzer ed ombretto metallico. Sono a dir poco Soddisfatta. Alla cassa sono stata accolta da Nicole , bravissima nel consigliarmi un pennello per il bronzer. Tutto ECCELLENTE

Nel punto vendita di Riccione la commessa Patrizia mi ha coccolato con un piccolo omaggio per il mio compleanno e ha mostrato attenzione alle mie richieste di chiarimento, nonostante il negozio fosse affollato. Grazie

Recentemente sono stata da Sephora a Torino, in via Roma, e ho incontrato Eleonora, una commessa davvero molto disponibile. Mi ha fatto provare un fondo tinta e un correttore, dimostrando gentilezza e professionalità. Sono rimasta molto soddisfatta del suo atteggiamento attento e del modo in cui mi ha assistito. Consiglio vivamente questo punto vendita per l’ottimo servizio e la cortesia di Eleonora.