SephoraReviews of sephora.com

Vado sempre al Fiordaliso a Rozzano Mi faccio aiutare da Alice, una ragazza oltre che cortese e simpatica, disponibile e paziente, mi dà consigli molto utili e soprattutto veritieri. Non e’ la classica commessa che ti vende solo per il gusto di vendere, ci mette passione e questa passione la trasmette al cliente. In un’unica parola e’ veramente 🔝

DO NOT BUY FROM THESE SCAMMERS!! I bought an expensive Killian perfume from them and got sent a cheap £5 Turkish perfume!!!! No refund …. No reply

Ich habe zwei ungeöffnete Parfums retourniert (Rücksendenummer 541440421599), die mir vom Händler geliefert wurden. Beide Artikel wurden originalverpackt zurückgesendet, da sie zu spät ankamen und ich sie nicht mehr als Geschenk verwenden konnte. Ich habe den gesamten Rücksendeprozess mit Fotos und Videos dokumentiert. Statt der vollen Rückerstattung erhielt ich nur einen Teilbetrag – mit der absurden Begründung, einer der Artikel sei eine Fälschung. Das ist schlichtweg eine Unverschämtheit und grenzt an Betrug. Die Produkte kamen originalverpackt direkt vom Händler und wurden von mir nicht geöffnet. Trotz mehrfacher E-Mails und Anrufe werde ich seit Tagen hingehalten. Ich habe bisher keine vollständige Rückzahlung erhalten, obwohl ich eindeutig beweisen kann, dass beide Artikel korrekt retourniert wurden. 377,45 € fehlen mir immer noch! Ich kann diesen Shop leider überhaupt nicht empfehlen – mangelhafter Kundenservice, willkürliche Entscheidungen und der Versuch, Kunden durch falsche Behauptungen um ihr Geld zu bringen. Nie wieder!

Dreadful dreadful dreadful Really gone down hill since Sephora took over Feelunique in the UK I got a bad batch, completely ignored my messages I can see them reading them!

When I went to the Union Square (NY) store yesterday (7/31/25) to buy something that the website and app said was in stock, it was not in stock. Apparently, this happens frequently, because the saleswoman begged me to complain about this, as it antagonizes customers. So I went home and used the online chat to express my disappointment. Instead of apologizing for the experience and maybe promising to do better, the "customer service" rep Erica blew me off by telling me I should just call the store first to make sure it's in stock. No apology for the inconvenience, just more work for me if I want the privilege of spending my money in this increasingly basic store. That is rude, dismissive, and just unacceptable to put the onus on the customers, you know - the ones with the money who keep your company in business. When I told her that was unacceptable and that I would not shop there anymore, she oh so generously offered that I can do what I want. How kind of her to allow me to spend my money elsewhere! NOT ONE APOLOGY. Nothing to make me, the paying customer, feel better or want to continue spending MY money at Sephora. Erica made it clear that Sephora does not care if I ever spend money again with them. I sent the chat transcript and my complaint to Sephora's alleged "customer service" email yesterday morning and have not heard a word from them (day and a half later). Go to hell, Sephora. You'll never get another penny from me. I was going to spend at least $100 yesterday, but I wound up spending it elsewhere. I'm telling everyone I know how I was treated.

Sono stata da Sephora nel centro commerciale fiordaliso a Rozzano, ringrazio Manuel per il servizio ottimo e i consigli apprezzatissimi, gentile, disponibile e molto cortese voto 10000

They send me a flyer with a coupon code to use with my Sephora card I went to store to use and they wouldn’t accept the coupon I called commenity bank and they said call the store I said the store told me to call the credit card bank, it’s a total scam I’m canceling the credit card and never shopping at Sephora again I got a total runaround

Sono stata accolta dalla dolcezza e professionalità di Maria Cristina dello store di Bari via sparano. Non vengo mai delusa grazie