SephoraReviews of sephora.com

Ich habe Parfums als Geschenk bestellt, aber leider gefiel meiner Frau der Duft nicht, da ihre Kolleginnen ihn tragen. Wir haben uns daher entschieden, die Bestellung ungeöffnet zurückzusenden. Die Rücksendung erfolgte am 06.10.2025. Zwei Wochen später hatte ich mein Geld noch nicht zurückerhalten und kontaktierte Sephora. Die Kundendienstmitarbeiterin Hygerta schickte mir ein Formular zum Ausfüllen und Unterschreiben. Sie versicherte mir, dass ich mein Geld zurückbekomme, sobald ich das Formular zurückgeschickt hätte. Das tat ich. Eine Woche später hatte ich immer noch keine Rückmeldung. Ich beschloss, alle paar Tage nachzufragen, um den Status zu erfahren. Hygerta teilte mir mit, dass meine Rücksendung im Lager nicht erfasst worden sei und ich daher keine Rückerstattung erhalte. Ich sprach mit DHL, und diese bestätigten die Zustellung im Lager durch einen Mitarbeiter. Offensichtlich hat jemand seine Arbeit nicht richtig gemacht, und dem Sephora-Kundendienst ist das egal. Sie lügen, lassen einen so lange wie möglich warten, verzögern alles und übernehmen keinerlei Verantwortung! Absolut keine angemessenen Maßnahmen! Einen Monat später schreibe ich immer noch E-Mails, aber niemand antwortet oder kümmert sich um meinen Fall! Kauft nichts bei Sephora!

I wish I had looked at thei reviews on here before using. I wrote this review on their website and they said it went against their guidelines, so the truth goes against their guidelines? Appalling company, will not use again and will encourage everyone else to do the same. They also just let me place an order for something out of stock, took my money then realised. Just awful. Great calendar, appalling customer service. The overall calendar is great but unfortunately one of my products was half empty (a perfume in glass bottle) I messaged in straight away (I had the calendar in my possession for around 3 hours) I unpacked it all and then watched a couple of unboxing videos to see if anyone else's was the same and they weren't, so I messaged in explaining to receive a generic email accusing me basically of stealing/destroying myself and how they have an x-ray photo (how that would help with perfume that has probably leaked in transit, I don't know) I wasn't asking for a refund I just let them know the issue with the one product. They do ask for a serial number from the outer box so keep that until you have opened everything, I didn't! My first experience with Sephora and other than spending my points, it will be the last.

Products came when they said they will come. They work great. No issues

Love the products

Every time I try to order online with Sephora the transaction never goes through. I NEVER have this problem with any other cosmetic company I order online from. I do Apple Pay or PayPal to have a secure transaction and to keep my information private. They always ask me to use another method or credit card. It is obvious to me this is just a way to get my information and credit card on file. I stopped ordering from them because of this, even though this is the company my granddaughter wants gifts from. Such a racket.

In possesso di una carta regalo. Al momento dell’emissione non è stato specificato che durasse un anno. Avevo un credito di quasi 80€, che è andato perso. In pratica se non spendi soldi entro 1 anno Sephora “ruba” i soldi, perché di questo si tratta. Delusissima. Chiamato servizio clienti che non può fare nulla a quanto pare.

130 euros en un perfume ,ni lo envuelven ,ni bolsa ni una triste muestra , la verdad ,me parece fatal ,que poca clase y lo de las muestras ,se las quedan ellas ,muy cutre ,Sephora en Logroño

I ordered the Mini Anti-Aging Eyeshadow Primer Potion from Sephora (along with a few other items), but I received an empty box for the Potion. The other items also weren’t in ideal condition, but the Primer Potion was completely missing.