SephoraReviews of sephora.com

Sono stata consigliata da Francesco nel PV di Riccione.. Gentile e professionale!

staff is very welcoming, and helpful very good products

I have been a Sephora customer for years, and this has been one of the most disappointing customer service experiences I have had with the company. My order was shipped but never delivered. I understand that shipping problems happen and that Sephora cannot control everything a carrier does. My complaint is about how Sephora handled the problem afterward. I was initially told by Sephora customer service that the matter had been raised with UPS. Based on that information, I repeatedly asked Sephora for the UPS case/reference number so I could follow up with the carrier myself. This was particularly important because the item I purchased — a Mini Chloé Eau de Parfum Gift Set — had since gone out of stock, so simply refunding me meant losing an item I had successfully purchased while it was available. Instead of receiving the case number, I received inconsistent responses. At one point I was even told that I should contact UPS myself. The problem is that UPS generally requires the shipper to initiate this type of investigation, which was precisely why I kept asking Sephora about the case they had told me existed. After multiple contacts, I finally received a written response from Sephora stating: “Unfortunately, we cannot contact UPS to initiate an investigation.” So after all of this, it appears that the UPS investigation I had previously been told about was never opened. Sephora refunded the purchase and has now said they will honor the original price if the Chloé set comes back in stock. I appreciate that commitment, but a refund was never the outcome I wanted. I wanted the product I purchased. What disappoints me most is not that a package was lost. That can happen with any retailer. It is that I spent considerable time contacting customer service because I was given conflicting information instead of a clear and accurate explanation from the beginning. Good customer service is not just about issuing a refund. It is also about taking responsibility for the shipment, providing accurate information, and genuinely trying to resolve the customer’s problem. After this experience, I have very little confidence in Sephora’s customer service when something goes wrong with an online order.

Was ist los, Sephora? Ich habe für über 320 Euro bestellt. Wie schon die letzten Male gab es kein, respektive ein geradezu lächerliches Pröbchen, wie sie oft Zeitschriften beiliegen. Das versprochene Miniaturenset fehlte komplett. Ein Lidschatten der Sephora Eigenmarke kam als unbrauchbarer Krümelhaufen an. Das Paket war lieblos zusammengeschmissen und einfach ein gestreiftes Papier draufgeknüllt. Mir reicht es jetzt. Ich bestelle künftig wo anders, zumal vieles auch einfach nicht mehr vorrätig ist.

I purchased a Sephora pressed powder about 4 months ago. The plastic packing broke and I can’t fix it. It holds the pressed powder, so when I put it in my makeup bag, the pressed powder gets my cosmetic case dirty. It is not sealed so it’s not sanitary. I brought it back to Sephora and they would not give me a new one. Very disappointed because the packaging was flimsy and should not have broken so quickly.

⭐⭐⭐⭐⭐ Ho avuto un’esperienza davvero positiva da Sephora Trieste, soprattutto grazie a Silvia, una commessa gentilissima, disponibile e molto professionale. Mi ha dedicato tutto il tempo necessario, ascoltando le mie esigenze e dandomi ottimi consigli sia per la skincare che per il make-up. Ha effettuato un’analisi accurata della mia pelle e mi ha spiegato con attenzione quali prodotti fossero più adatti alle mie esigenze. Per il trucco, inoltre, ha avuto la pazienza di farmi provare i prodotti e di consigliarmi le tonalità più adatte a me. Ho apprezzato tantissimo il suo modo di lavorare: competente, attento e mai insistente, facendomi sentire davvero seguita e a mio agio. È raro trovare una persona così preparata e appassionata del proprio lavoro. Complimenti a Silvia e a Sephora Trieste per avermi regalato un’esperienza di acquisto così piacevole! Tornerò sicuramente. ❤️

servizio pessimo

After a bump in the road with my order, when I was able to connect with customer care, I found their service and they were able to resolve any issues effectively and efficiently . Look forward to continuing shopping on their great website! 😊