SephoraReviews of sephora.com

Always get your items on time, they give you great samples and make you aware of new products. They make keeping your skin young and pretty easy.

Sephora Singapore provide such horrible service! Claimed that my parcel was shipped but tracking ID provided was invalid! Email and called them(managed to do so after a week of them shutting down their lines, The CSO told me they shut down their lines for a week for maintenance?! ), was told they will investigate and get back to me within the same day but they did not! Tried calling them again the next day and their lines are once again "shut down". Sent them numerous email but they DO NOT respond to email too. Called the shipper for help and guess what, the shipper told me that I am not the only one! They have received tons of complains from Sephora customers like myself on their order delivery issues! It has been more than a week now and my parcel is still no where to be found! They changed my order status from "Shipped on 25 Jan 2019" to "Preparing to ship" yesterday(30 Jan 2019)?! What is this? I don't understand as no one bother to reply my email and no one bother to explain what is happening to me! This time round the tracking ID is FINALLY valid but a call to the shipper again made me so upset and disappointed, was told by the shipper that Sephora has yet to reserve a pick up time slots for them to go pick up my order for delivery which means I will have to keep waiting in vain! Holidays are around the corner, if they don't ship by today, it will further delay my parcel by another week! Called them and they shut down all their lines since Tuesday 29 Jan 2019, THEY IGNORED ALL MY EMAILS TOO! No response no reply no nothing! I am back to square one now not knowing where and when I will receive my PAID order! Sephora Singapore is hopeless! GONE CASE!! Seems that no one is working at all! Poor management! Think twice before you decide to purchase from them online. Another thing is that they DO NOT accept negative reviews on their site, any negative ones will be rejected, now you know why you are only seeing the good ones on their app and site huh! Utterly disappointed! Lesson learnt, will NEVER purchase from their online store EVER! Praying hard that I will get my order ASAP! Sephora Singapore, please get your act together! This kind of BAD service is totally unacceptable in this digital era!

ho fatto un ordine on line e ho ricevuto conferma dalla banca del pagamento, poche ore dopo ricevo una email che dice ordine annullato contattare servizio clienti...numero a pagamento e cade la linea puntalmente! ancora non so come risolvere! scandalosi

The online store is okay the costumer sevice is not the best. The physical stores are awful. Every single store I’ve ever been in, not mater what city, has been a bad experience. Awful staff, always mean and unhelpful. I switched to buying on Beautylish they are awesome!

My complaint is with the Sephora in Asia (both Philippines and Singapore). I ordered products, I put my correct shipping address and I checked it twice before checkout even though my shipping address is already saved in my account (FYI: It's not my first order). I thought everything will go smoothly. However, Sephora Singapore shipped the items but the tracking they gave me it showed they put a wrong City, in a different island in the Philippines! I contact them immediately and also Sephora Philippines. SG replied once, insisted they put the correct address, while I never heard from Sephora Philippines at least once. Now my orders are in a different island of the country and I don't know if I will still receive it because their customer service sucks!

Their employees promote Sephora's return policy on everything you purchase saying "you can return it if you try it and don't like it" and then Sephora blaklists you and doesn't let you return anything anymore and the employees are beyond rude to you when telling you your return was declined. Don't have your employees promote something you can't come though on. Will never shop here again.

Sephora schreibt auf der Homepage, dass Rückzahlungen aus Retouren innerhalb von 10 Werktagen bearbeitet werden. Es ist nun das zweite mal, dass ich über 3 Wochen warte. Beim ersten Mal habe ich zig mal den Kundenservice kontaktieren dürfen inklusive ewiger Zeit in der Warteschleife. Derzeit kommt man gar nicht durch. Da sephora meine letzte Bestellung komplett storniert hat (anscheinend mag man keine aufmüpfigen Kunden, die nach einer retoure ihr Geld zurück wollen) werde ich künftig auf andere Anbieter ausweichen. Keine Empfehlung.

They don't apply the promised promotional discount when it comes to payment. They tricked me into the store at Time Warner building (NYC) with promotional offers for their "insiders" (loyalty card holder), and despite my insider card was taken into account by the cashier, I realized later that I had not received the discount. How shady! Their cashiers are also very rude.