SephoraReviews of sephora.com

I went to Sephora on Memorial Mall sometime this past weekend, I usually avoid going to Sephora due to the poor customer service the employees provide. Well anyway, that day this girl Sammie was such a great help! Sephora needs more employees like her! I was in search or a concealer and she helped me pick out the best option since I do have oily skin, and let me tell y’all NARS is the way to go! it’s kind of over priced for the amount the concealer has but believe me it’s worth it, I’m so thankful for her help, I always get the wrong concealer for my skin but this concealer looks AMAZIN! HIGHLY RECOMMEND!!

Horrible customer service

Sephora mi piace tantissimo e il mio negozio di fiducia e anche quella di mia suocera visto che abita vicino, prodotti di ottima qualità e prezzi accessibili.

Ottimi prodotti prezzi accessibili

Ottimi prodotti a costi moderati! Consiglio questo negozio a tutte le ragazze che amano loro stesse e il make-up!

I went to sephora in Rome and the service was lovely, also some of the products were really overpriced. When I went to the shop the security guard kept following me around ?

3 weeks ago I was in sephora located on 5 th avenue in NYC where I had the worst experience and received the worst service in a long time! I had an expectation of coming into their store, receive a great service and maybe end up with the desired product I now needed! However, this was definitely not what I received! Instead, I end up ruining my designer shoes to the value of 500 euros by an employee who drops a foundation on the floor which then sprays all over me and my shoes. The foundation can by no means get off as it has settled into the sewing of the shoes. The whole grievance process as well as the help from the stores employees has been one of the most horrible I have ever had. The store and its employees have not been helpful and every time you have written to them via mail or their complaints service you do not receive the help you need. In addition, they claim that they will send the entire case to their insurance company and then end their email with that you can now no longer contact them. It has now been over 25 days since I received the last mail and ever since then I have heard nothing! Both the outcome of the missing / expected replacement and inadequate service has definitely deterred me as a customer and I will warn everyone to take care of their things when they enter the store because they will definitely not replace your things if one of the employees accidentally arrives to destroy them

Sephora carries high quality products that are perfect for my sensitive skin. Their website is easy to navigate and every time I order it arrives exactly on time and as described.