SephoraReviews of sephora.com

Habe an einem Aktionstag mehrere Haarprodukte bestellt und dadurch 20% gespart. Leider wurde mir dann von DHL mitgeteilt, dass das Paket beschädigt wurde und wieder zurück an den Empfänger ging. Am Telefon teilte man mir bei Sephora dann mit, ich müsste die Bestellung neu aufgeben, allerdings ohne den Rabatt - die Aktion wäre ja nun schon vorbei. Man bot mir einen 15€ Gutschein an, doch ich hätte immer noch viel mehr zahlen müssen, als durch die Aktion. Anscheinend ist dies eine Masche. Ich hatte die Bewertungen hier vor der Bestellung gelesen, aber gehofft, dass es klappt. Nie wieder bestelle ich dort. Man liest sehr oft, dass es Kunden so ergeht. Leider kann ich dies nun aus eigener Erfahrung bestätigen. Am Telefon und im Laden waren die Mitarbeiter immer sehr nett, aber in den Laden werde ich auch nicht mehr gehen. So ein Unternehmen unterstütze ich nicht mehr.

Got olaplex products for around 15000. The mask was missing. I had sent many emails with attachments carrying the pictures of the parcel with missing item. Everytime only assurances and of late they started disconnecting my phone after a hello. Thats why these sites are not trustworthy like amazon and flipkart etc….

TERRIBILE, PERSONALE PIÙ CHE SCORTESE NEL NEGOZIO SEPHORA DEL CENTRO COMMERCIALE CAMPANIA A MARCIANISE. IN PARTICOLARE LA COMMESSA DI NOME EMMA LA SERA DEL 5/01/22 È STATA ARROGANTE, ESTREMAMENTE MALEDUCATA E AGGRESSIVA. NON TORNEREMO MAI PIÙ. P.S. SONO TITOLARE DI UNA CARD SEPHORA GOLD DA ALMENO 15 ANNI!!!

Servizio clienti top

State alla larga dal sito online. Ordino della merce con ritiro ( entro 2h)in negozio dato che i prodotti risultavano disponibili e invece mi danno risposta il giorno dopo cancellando l’ordine perche’ i prodotti non sono disponibili in negozio. Pero’ i soldi se li sono presi dalla mia carta! mi e’ arrivato il messaggio. Non rispondono al servizio clienti e come se non bastasse i prodotti da me ordinati continuano a risultare “disponibili” sul loro maledetto sito inutile per il ritiro in negozio.

Had a same day delivery as I had a photo shoot the same day and needed some makeup before . No time to travel to the actual store but they actually delivered right to my house and in 2 hours ! Love it

I have been a hardcore Sephora customer for about 2 yrs. When the pandemic hit I finally had time for myself and I had just turned 40 six months before covid but had never had a skincare routine. Honestly I never thought about it. I used to fall asleep with makeup on at least 3 nights a week and the best I did was occasionally use moisturizer. My worst mistake was never wearing sunblock unless I was at the beach. So when covid hit and I was now 40 I started doing some research about skincare. I am only a online sephora customer (and get deliveries at least every other week ) but the app has helped and taught me sooo much. I love that u can chat with a beauty advisor on the app anytime but my favorite has been being able to ask other customers about every product and literally anything to do with beauty. It has helped me tremendously. I now have an amazing skincare routine and ALWAYS wear spf every single day even if it raining and the sky is dark af. I've had a few issues in the past and customer service was always so helpful! Sounds like recently from the other reviews that they have changed their return policies which is super unfortunate. I think its petty absurd that the 30 days to return it starts either the day u order it or the day its shipped but sometimes it takes week to ship it which is not fair and literally the only reason for the 4 star review. I really hope they take into account our feedback and change that policy again.

when I placed the order it was free shipping and the item was 35$. When I processed the order it cost me 44$ + shipping. I emailed them to cancel my order. They emailed me back right away telling me to accept it and they will honour the 35$ + free shipping or refuse the package. I agreed to accept it if I got my refund for the difference. I thought… wow! Great service!! I was wrong!! Still haven’t got my refund. It’s been a little over a week and I’ve tried contacting them to find out about my refund and I don’t get an answer. Now I will have to contact paypal to see if they can help me. First and last time I will ever order from them. Horrible service. All they had to do was reply to my email. 👎🏻👎🏻👎🏻👎🏻