SephoraReviews of sephora.com

Return policy changed and no exceptions. Sephora always had a great return policy, which is part of why I shopped there, knowing that I could get my money back if a product did not work out. I had no idea the return policy had changed and tried to return a $36 facewash that gave me a rash, probably 85% full. It was more than 60 days since the purchase and they would not refund me. I even explained I had a family crisis that prevented me from taking care of this sooner and was not aware that the return policy had changed, and they would not make an exception. I will be switching to ULTA and buying directly from the distributors from now on.

Sempre peggio: adesso mi hanno anche cancellato la wishlist. E la giustificazione è un ‘anomalia del sistema’. Anche questa doveva capitare!

Very poor customer service. I bought a foundation online and it was not the same Color as in the picture and I went to change the Color next day in the boutique and they refused to return or change the Color and said I can gift it to someone or buy a darker shade then mix it with the lighter shade and use it and also advised to next time buy in the store. Seriously ?😡 I paid 700 for the foundation and what kind of recommendations I got instead of changing the Color. I’m never going to buy from Sephora again very bad Sephora 🥵

Jag beställde ett läppglans som hade färgen ljusbrun nude med rosa inslag inför mitt bröllop, fick då hem den som chock lila. Beställde från märket clinique och kontakta därmed kundtjänsten för att få lite hjälp och fick en kvinna med attitydsproblem som beskyller mig för att ha valt fel färg och där ja berättar att de fel på bilderna så säger hon till mig att de inte är hennes problem. Vilseledande marknadsföring är vad jag kallar SEPHORA. Dessa problem får man aldrig uppleva på kicks! Gå aldrig till SEPHORA om du inte vill bli missnöjd och sedan få en tjej på kundservice som berättar att de ditt fel.

Otrevlig personal

I ordered Givenchy perfume from Sephora Kuwait website , item delivered and it was not as Givenchy perfumes quality . It has very weak smell , not good package.I asked for refund and to return the item not used . After three months of sending emails to them to return the item because smell doesn’t last even3 seconds , the cap is loose and I will not use it, they ask for all details , three times or more barcode image, bottle image , box details sent to them and no response . They answered that they will review the request and they send the details to the management and it went on for 3 months with no clear feedback . They donot agree to give details on the source or the distributor of their perfumes and claimed that this is confidential and insist that they have the original ones only . Checking Givenchy website , there is no detail on this perfume at all. I got nothing from them since 12 April2022. I have very bad experience with Sephora .I will not recommend it or buy any item from their stores.

Servizio eccellente ragazza molto carina e disponibile

Åh så bra! Fick mitt paket inom två dagar, beställde via appen, gick hur bra som helst. Jag hoppas att sephora öppnar fler butiker i Sverige, såååå bra utbud