SephoraReviews of sephora.com

Ordered products with same day delivery. There are no tracking numbers but you get an email from Sephora when the package is supposedly delivered. Short story: My package was not delivered to the specified address and Sephora customer service is completely unable to prove that a delivery was made. Long story: I used a forwarding service address. I contacted Sephora support right after the order asking to ensure a code be included in my first name of the order. Sephora support informed me that they do not support forwarders so they would not do that. (What would be correct to do here from Sephora would be to cancel the order and issue a refund and everyone could continue happy). I eventually get an email from Sephora that the package is delivered, I check with my forwarder after a couple of days to allow processing but there is no package anywhere from Sephora delivered to my name. I contact Sephora support by phone asking for proof that my package was delivered. I talked with initial support as well as a supervisor. Sephora is unable to provide any form of proof they delivered my order with these two reasons: 1. Same day delivery uses Uber Eats and apparently you free Sephora of any responsibility this way. I never received a single email about that or any way to actually use Uber Eats to manage the delivery from my side. 2. They say my delivery address is a forwarding address so they do not provide refunds or handle this case. (What if I was a worker at that address and not forwarding at all?) The correct business approach would be: - Ensure there is documentation from UberEats that can be shared with the client (us shoppers), ideally alerts on when deliveries are actually made - Information about Uber Eats handling the delivery in the email (Sephora support insists it is present on the website, I did not see it, apparently it is hidden under an “i” button “right there easy for me to see”) I currently have no proof a delivery was made, no proof UberEats ever was involved, no refund. Wasted time and money. Do not pay extra for same day delivery -> anyone can run off with your package since there is no proof of these deliveries being made. Do not purchase from Sephora -> don’t support bad customer experience. An interesting detail is that if I had not contacted support initially they would not have known I use a forwarding address. Customer support insists that they know the address I used. Then the question is, why would they allow an address they do not support? This is not a business that cares about the customer, buy the products elsewhere.

BEYOND TERRIBLE Experience!!! Website crashed as i was placing my first order at the payment. I had chosen Klarna Pay in 3, however this did not go through (so i thought) I then went through again and placed the order (a second order) as i had no email confirmation of the first order, yet i was charged to my Klarna. Klarna asked me to bring it up with Sephora so i email them a clear description of what happened and they apologise for the technical issues and to check that i allow pop ups and loads of other unnecessary gibberish?!! Literally SO irrelelvent - No mention of the order i was enquiring about or that they would reimburse the first instalment i had made, which is what my initial enquiry was about. Then i realise the order that i actually did place is STILL not here even though i ordered on 18/10/22. so i send a separate request asking where this order is, they THEN cancel this order here that I'm talking about that apparently wasn't placed in the first place?!? Long story short, I'm paying for two active orders on Klarna, i have not received ANY items and its been 21 days from the original order and they have now emailed to say the order is lost in transit and now one of my items is unavailable and LORD knows when i'll receive the rest. I will NEVER EVER order again from Sephora UK - absolute farce!!!! Every blogger recommending using the new UK store and nobody getting their stuff. Ridiculous. I want BOTH orders cancelled and i want reimbursed, DO NOT send me out anything more!!! probably won't even receive it anyway!!!!!!!!

I have always had positive experiences with Sephora in their stores and ordering online. I’ve only ever had to return one product and they did it easily with now questions asked. I like that you can try the products in the store and they are not high pressured sales.

I purchased a beauty product from Sephora before seeing the really bad Trust Pilot reviews, so I was extremely worried and anxious about my purchase. But nonetheless the purchase arrived within 3 days of me making the order, Evri delivered the package swiftly and quickly, so I have only great things to say about my experience! Also the product was cheaper than on other websites.

Missing order unable to discuss with customer services buyer beware of this company would highly recommend not to use thi dxxxxxxx company

Order is shown that it was ready to collect . It is not there and Sephora have no customer service to chase it. First time that I have used this company and maybe the last Parcel Number:SEPC000300585 Order Number:FN65221283A Now found it because the wrong order number had been given. Saying that no response from Sephora when I complained via their Customer Service . Will not be using again

I need to share my first time experience with Sephora. The products are so expensive and with discount still over priced. Customers service is poor and wait time is shocking.

I am a Rouge member and have been a member for way over 10 years. I order on line often. 6 days after an order it was arbitrarily cancelled. No reason or email received. I enquire under chat. The usual song and dance citing need to verify. Verify what? All information same as 6 days prior. Credit card was charged. I kept emailing. Oh. They made an error. What? No calling. I didn't need to verify. Place an order before I know order was cancelled. Went through. No genuine apology. I enquire how to speak to a manager. I'm ignored. Well. Rouge buys loads of merchandise. App removed and I informed them. I'm gone. They are not the only beauty product store in Canada. They didn't care. I'm gone.