SephoraReviews of sephora.com

Excellent experience overall, would recommend to others.

Zum 2. Mal in Folge ein falsches Produkt erhalten, welches der Kunde dann zum Paketshop bringen soll. Eigentlich sollte man doch davon ausgehen, dass das Team den Produktnamen lesen oder das Foto des Produktes auf der Rechnung vergleichen und dieses beim Versand merken sollte.

I never received my order. When i contacted them i was spoken to by a very aggressive man,who told me my order had been delivered to the wrong address by Evri. I asked for a replacement to be sent. He said that they would, and that they would also refund my money. He then sent me a link and asked me to enter all my bank details. I refused to do this, and he shouted ‘ok, then we will not help you and just keep complaining on our website’. Very distressing. I will never order from this company again.

I’ve had a great experience shopping online at Sephora! The website is easy to navigate, the product selection is excellent, and it’s convenient to find everything I need in one place. My order arrived well-packaged and in excellent condition. I also love being able to explore new products and read reviews before making a purchase. Overall, a smooth and enjoyable online shopping experience. Highly recommend!

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BEWARE: DO NOT SHOP HERE! COMPLETE NIGHTMARE CUSTOMER SERVICE EXPERIENCE I am absolutely done shopping at Sephora after the nightmare experience I just had regarding an online return. They recently changed their policy so that the 30-day return window starts from the exact date you place the order, NOT the date you actually receive it in the mail. This is a completely unfair policy that trims down your actual window to return items, especially with shipping delays. Even though I brought my items back well within the 30 days of receiving them, the Walnut Creek store completely refused to issue a refund. I was told two completely different things by the staff in-store versus what is explicitly stated on Sephora’s own website. The lack of consistency and basic customer service is shocking for a store selling luxury products. They are doing everything they can to trick you out of your money. Save yourself the stress, the headache, and the absolute frustration. DO NOT SHOP HERE! Go to Ulta or buy directly from the brands instead.

Desidero esprimere la mia preferenza e grado di soddisfazione , per essere stata seguita dalla dipendente di Roma Est Lunghezza . Sigra Chiara . Di lei mi hanno colpito l’affabilità e la professionalità nel guidarmi nei miei acquisti . Grazie Fabiana

I absolutely love makeup, so it’s very hard to find something that is wrong wrong about my experience except for the fact that everything at Sephora is so expensive. They do try very hard to give shoppers days or two or three days off in their store a couple times a year or certain brands a couple times a year and that’s very much appreciated. But we very much like everything in Sephora. It’s a great store