SephoraReviews of sephora.com

Refusing to process a refund for items not received, although they had already agreed to do so 13 days ago. Poor experience, would avoid as they do not take responsibility when things go wrong, and attempt to keep your money although the contract has been breached. They are aware that the items have not been received, but keep on adding conditions on to the process of my refund and expecting me to wait additional days and time. The order was placed on 02 December.

Wish I had seen the Trustpilot score before ordering products for an amount of USD 140. As I live outside the USA, I let online stores send my packages to a freight forwarder. UPS lost 2 packages in 2 months, one from Amazon and one from Sephora. Amazon gave me a full refund, but Sephora didn't suggesting that maybe the package was stolen by the freight forwarder. But how can they steal the package when UPS says that it hasn't been delivered? Sephora said that I myself had to sort things out with UPS. Wow, what a horrible service. Sephora never again! Update: after filing a claim at PayPal, I finally received a refund.

mi auguro che l ordine che ho fatto mi arriverà, non funziona il tracciamento

La mia spedizione non è arrivata nei tempi previsti… senza confezione regalo per Natale che avevo richiesto e sopratutto ho inserito una dedica e non me l’hanno mandata e nemmeno i campioni che ho scelto… ne potevano mettere benissimo altri due sostituitivi in mancanza di quelli perché io li avevo richiesti. Esperienza online pessima

Personalmente parlo del negozio sito a Villesse. Le commesse troppo occupate tra di loro a chiaccherare di cose futili, alla mia richiesta di aiuto negli acquisti, sono stata pure guardata in malo modo. Mi scuso se volevo solo comprare i regali di Natale. Fa niente, mi sono orientata da Douglas dove le commesse sono più umili e meno intente a raccontarsi la loro vita privata. Da voi, mai più!

Horrible, terrible service. I don't usually leave reviews -ever but this has got to be one of the most unreliable and most rubbish places to shop I have ever come across. You can't even reach customer service and all assistants ignore you and you wait days on end for a response if you even get one absolutely appalled. My order took almost a month to arrive - no response, only reliant was the delivery company updating me themselves. disgusting.

Useless - don’t bother. Christmas presents never arrived.

Placed an order for a Christmas gift on 17th December and paid for 2 day delivery. The order has been sitting with Evri since 19th Dec. I contacted Sephora and they told me it’s busy and to add a few extra days for delivery. Also told me the delivery time on the order confirmation is wrong so beware! No help, really poor customer service and no idea where my order is that is a Christmas gift.