SephoraReviews of sephora.com

This is the lowest of the low in terms of customer support experience. I have written multiple times to get some information on simplest of matters, but you will always get an automated response. Which means : you have a company that not only does it not care about its customers but neither does for its employees. When you have a good customer service that is satisfied and realiable that also means you will have such customers. In this case, sephora doesn't give a dime about either of those two, and it is there only to sell sell sell and sell by relying only on its marketing and our non-use of common sense. Stay away from this shop.

Ordered 3 travel size hair products, got an invoice for £23.84.paid for it by PayPal. They sent out my item then I was emailed by PayPal that Sephora were now charging me £36.66. Got a refund via PayPal dispute for the extra they tried to charge me.

Sephora will take your money and refuse to give it back. My husband puchased a gift set online for me for Valentine's day. The order was about 100$ total. They charged our account, then cancelled the order due to item being out of stock. So, you let us puchase an item for IN STORE pickup that you didn't have in store? K. Then, we waited the 5-7 days to get our refund and we never did. He called back and CS said they never charged our account... we said we could provide a bank statement showing the funds left our account, nothing was "pending" to just fall off, the money left our account. CS refused to give us a refund and now we have to dispute the charges with our bank. Thanks Sephora for being completely useless, having no problem taking our money and having the WORST customer service ever. Not to mention if you do buy online their shipping provider OnTrack is awful.

I placed an order on 9th December which wasn’t received, I was told by customer services to wait longer due to strikes which I did. On January 2nd they finally (after getting the same generic email about my missing order multiple times) they reordered, this also failed to turn up. On the 14th January part of the ordered arrived. It’s now 15th February and after me chasing them continuously and getting nowhere I still haven’t had a refund for my missing items. Stay away, terrible customer service nothing is personalised just generic with a different employees name at the bottom. I will never use them again which is upsetting as I was so excited to be able to shop brands that are new to the UK.

Sono cliente fidelizzata da Sephora da anni, compro soprattutto online perché lo store è un po' lontano da dove abito io, oggi ho ricevuto i miei 2 ordini, che dire sono stra felice, ho ricevuto 2 pacchetti, oltre ad essere ben imballati, come sempre, all'interno ho trovato di tutto e di più, tutti gli omaggi promessi sul sito e una marea di campioncini!! Sono pienamente soddisfatta 😀 grazie sephora continuerò sempre ad acquistare da questa azienda

Sono cliente di Sephora di via Maqueda - PALERMO. Mi sono trovata sempre bene .. Ieri mi ha servita Andrea, una persona professionale, empatica, che sa consigliarti il meglio e che si percepisce che svolge il proprio lavoro con amore e passione. Un'animo gentile, educato, che ti invoglia ad acquistare senza mai essere insistente e scortese. Ho deciso di scrivere questa recensione perchè Andrea è una persona che merita di fare carriera per le sue doti professionali e umane.

What's going on with Sephora!!!! I've never had a problem with any order when it was Fell unique but since they've rebranded the quality of their products have nose dived. I received a recent order that had leaked all over the packaging. They took an age to respond, and proceeded to blame the courier. With the best will in the world I don't think the courier drivers have the capacity unscrew a lid and remove a seal!!!! They sent out a replacement which was also in the same condition, I gave up after that. This is the first time I've written a bad review about them, very sorry they've allowed the quality of their products and customer services to go so low. I've now lost trust in them. Reading the other reviews, it seems I'm not alone.

Truly shocking. I bought two identical items - one for each of my daughters online from Sephora but fulfilled by Wonderskin. One arrived, the other item was the wrong one. I contacted their customer services (who just blamed Wonderskin) and they sent another of the WRONG item. I contacted them again and after much faffing including sending photos of all the items, they concluded that I had ordered the wrong items and that the fact that I received one of the correct items was a mistake which they kindly would not charge me for! Unbeliveable. I am now out of pocket and one daughter missed out on a Christmas present! AVOID THIS COMPANY. Dreadful customer service - I'm sorry I wasted my money. (Order number FN66556274)