Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Patrizia P.
Oggi 21 febbraio sono stata da sephora a euroma con mia figlia ci ha consigliate negli acquisti dei cosmetici Giuseppe . Molto educato e professionale, ci ha dato molti consigli utili abbiamo comprato prodotti nuovi che si sono rivelati molto buoni . Grazie Giuseppe.
Adam B.
Bought vals gift for my wife from sephora and the look on her face was amazingly priceless
Nancy
I ordered foundation knowing it might not work but mistakenly confident in their return policy. I waited a few months after purchase to open pkg and try the product (don't open makeup until you are intending to use it due to bacteria growth starting), and thus learned I was unable to return or exchange after 60 days. $55 down the drain. Thanks Sephora. :-(
Vivienne H.
I ordered a Christmas gift for a friend with a delivery date of 22nd December, it should have been delivered directly to her address. When I saw my friend in the new year the gift had not arrived. I checked the site and it said dispatched. I contacted Sephora to sort this out and either have it delivered or get my money back. They only deal via email or chatbot. They never replied to me and finally last week when I checked the status of the order their was a note to day that I have now been refunded. Terrible service. Rude not to acknowledge my contact and embarrassing that my friend didnt get her gift. Will not use this company again.
Sev
Sign in error! Such a long time they didn't fix the app! It's so annoying useless app!
Anonymous
Secondary to packing/shipping error item was not received, when contacted item was sent but wrong shade. Item was brought to store and receipt was received but account was not credited. Basically I paid 69 dollars for nothing. Customer service was contacted and refused to refund money stated the system would not allow it. Maybe sephora should have a consistent policy among all representatives because it is different depending with whom you speak with. Also sephora could at least offer in some form to correct their error even if just store credit instead of just taking the customers money for no product.
Maria Sole R.
Allora subito entrati nel negozio andava bene solo 2 commesse sono state molto scortesi il motivo perché ci stavamo provando dei tester e le commesse un tratto si sono messe a ridere e fare battutine molto scortesi
Dash M.
I went to Sephora, Bridgeport Mall, Tigard, OR with my young, beautiful niece and we received excellent service. I went there by myself and received no help at all. At check out, the clerk who was not busy and could barely be bothered to make the sale. Very dismissive even though I made a substantial purchase. Sadly, this is not the first time I have experienced ageism in a Sephora Store, but it will be my last. I will not shop Sephora again - with or without my young niece.
