SephoraReviews of sephora.com

Im so disappointed with online shopping. I placed an order and it said delivery is free. I got an email with added shipping. when I wrote to sephora, they replied that the product I ordered does not have free delivery because it is from a different brand. There was no information on the website. This is customer fraud. Im soo disappointed. No more

never again will i order from this company i placed two orders with them on seperate days when it come time to ship them out they ship them together and used a company cdl that also has very bad rating review for very poor service when my package was delivered they left it in the lobby of my building where there is no door man or security guard and no secure mail box drop off so yes my package got stolen when i called the company they told me that this has happen in the past and they would not be shipping out a replacement order or isssue an refund i called and manage to get an over ride of this issue the problem is they only send me two of the items out of over 7 things i order telling me that if i want the rest of my item i would have to go to the store a re buy them so i will not be getting the items i paid for and will not be getting a refund from a company that does not care about the customer especially when the fault lays with them....never ever again will i ship with this company and i advice anyone else to be careful if and when they do decided to purchase anything from them

Website is unreliable, glitches often, and buy with caution if you need a makeup palette or any other pressed powder products because the way they ship often results in broken eyeshadows. Shopping in store is a much more positive experience.

I ordered The smashbox mascara which is now only available online (I used to buy it in store) and also ordered the Fenty Skin Vizor moisturizer. I received the parcel both items packaging were inside the parcel HOWEVER THE MASCARA WAS NOT INSIDE ITS OWN PACKAGING it was empty!! I called customer service I spoke to a supervisor I even emailed the corporate office and they did not give a damn!! Already the fact that people spend a lot of money ordering stuff on their website and Sephora takes no responsability is a shame!! I bet you some workers at the Sephora packaging centers steal peoples orders. Imagine being a 10 year VIB customer that orders every month and Sephora gives no crap🤡

Just a warning DO NOT SHOP at Sephora. They have horrible customer service! My package was misdelivered by FedEx. FedEx refuses to refund me and Sephora refuses to replace or refund my items. So if you don't get your package you're out of luck because they will not help! I saved up to buy a Tom Ford perfume I always wanted. So that should tell you in itself how much I've lost. They keep saying how they can't help because my account is flagged for having this happen many times and they've already helped those times. That is a lie. I have never called and reported to them about a lost, stolen, or misdelivered package. This is the first time this has happened. It's truly unbelievable. Even though it's not their fault the FedEx driver miss delivered it they should care enough about their customers and not makeup lies to not help. Ive been fighting them and FedEx for weeks now and I have gotten no where.

Can Sephora please provide a better online shopping experience? 80% of the time that I click on something it is either "out of stock" or "unavailable." This is frustrating and a major inconvenience. I eventually gave up. There is no filter button either. This is a major waste of time and not customer friendly. Luckily there is Amazon. Please fix this! Also, I tried to post to the internal community, but my post would not go through, so that I why I'm now reviewing here. Not user friendly.

I am very disappointed in the customer service I received. I purchased a 500.00 order online and it said it was delivered while I was at work and when I got home was not at my front door. I called customer service and they said to call the company that delivered it so I called them and they said to call Sephora and let them know a claim was opened and to contact them. When I called customer services back they said they can’t do anything and now I am out my money with no products. I am very disappointed and will never order online.

I love Sephora but I don't now why they let your choose your samples when they ship whatever the heck they feel like...things that always are the wrong shade as they always send foundation. (I donate them to the women's shelter as a result!)