SephoraReviews of sephora.com

Reso inviato da tre settimane, e ancora non si vede l ombra né di una mail di recezione del pacco, né tantomeno del rimborso...

I purchased 4 items online. Two items I never used and decided to return to Sephora. It happened 31 day after purchasing order but order also came 5 days after I ordered my items and Commons Mall was closed early day before and opened late the day after because of water damage in Bridgewater NJ but associate and manager said I can’t return to get full refund on my credit card because only 30 days from the order day.I got stores credit.My experience was awful..

Ieri 2/7/2023 ho acquistato un correttore viso in promozione, “Power Fabric” di Armani, presso lo store Sephora di Sesto S. Giovanni (MI). Prezzo originario indicato sulla confezione 42.90 €, prezzo scontato del 30%, 30€. Il prodotto era tra quelli sull’espositore delle promozioni. Ieri sera ho controllato sul sito “Armanibeauty”, il prezzo di vendita dello stesso articolo è 35€. Sono rimasta sorpresa, non pensavo che anche Sephora ricorresse a questi espedienti per accalappiare la/il cliente. Far lievitare il prezzo al pubblico per poi evidenziare uno sconto consistente, è l’espediente della bancarella (con tutto il rispetto per la bancarella), non della multinazionale… Io forse avrei dovuto controllare prima di comprare, ma Sephora ci fa una pessima figura. Per quello che vale, la prossima volta mi rivolgerò direttamente ad Armani, se non altro, per non foraggiare questi disonesti intermediari. Elsa

It's been a month and haven't received my order nor any sort of resolution as the last email I got said my order is lost in post and they'll "soon dispatch a new one" even without asking wether I need a new order or not. Sadly I've waited so long that I no longer need that order and since you've not resolved the issue I will be going to my bank for my money back! Never again!

Nothing has gone wrong with my only order so this isn’t a retaliatory review. I’m just genuinely baffled at how a website/app can be so glitchy and unintuitive in this day and age. Can’t log into the app at all despite details being up to date - it’s convinced it’s incorrect. Ok will try the website - right, get signed out every 5 minutes. Can’t add stuff to basket - apparently the session times out every 30 secs. Page refreshes every time you click anything adding 5 seconds of loading time for every action. Clears basket randomly. The other absolutely infuriating thing is how limited the vouchers are - yea they list the exclusions but it’s soooo many brands, plus any existing discount renders them useless which practically makes the whole site ineligible. Have spent a few hours today putting together a basket to use my £10 off and it’s actually turned me off shopping at Sephora in future. Try and talk to customer service on WhatsApp - just copy pasted responses. Fix your website! Rebranded feel unique is absolute junk and hurting the brand. Back to Space NK for me!

Shocking customer service. You cannot speak to a human in any way, shape or form. You can speak to a bot on Facebook messenger, a bot on email, a bot on Instagram, a bot on What’s App etc. The bot can only help you with what you can easily do yourself anyway. Never ever buying from Sephora again.

It seems this company is all a scam. I ordered; 1- Bare minerals Matte loose powder-£21.90. 2- Laura Mercier translucent powder- £33.90 3- Laura Mercier silk creame oil free photo edition foundation - £30.40 4-Nyx setting spray-£7. The return instruction states they will not accept returned items that have a broken security seal. All 4 items came in an Individually packaged boxes within a large shipping box. But the individual boxes have not been secured with a seal, although the products have a seal. Item No.3 had no seal on the tube, hence my reason to send it back due to hygiene reason and also item no.1 was returned as the colour wax incorrectly picked. In total, I was hoping Sephora would refund avtoral of £52.30.I only got refunded £21.90, Sephira have refused tk refund a product they sent without a security seal. If this is a big deal to them, why send one witness a security seal. Sephora owes me £30.40

Worst customer service ever. They don’t take anything seriously and they reply after days. There is no contact number which is appalling and they expect us to communicate via Instagram where they see the messages and do not reply. The Customer service is the worst and I will never be shopping with Sephora again.