SephoraReviews of sephora.com

Only delivered part of my order, it isn't made clear online you are buying from concessions and will be charged delivery by them, i thought i was getting free delivery and it ended up being £11, this company is not good value for money and to make matters worse 1 of my items fuffiled by the suncare shop hasnt even arrived!

Charged twice. Had a problem with one of their mobile terminal pay systems, so they sent me to the front register. I explained my transaction had been approved and they insisted it had not. Floor manager gave me her name and asked that I bring my credit card statement to the store if there was a problem. Received my statement today, promptly went to the store where I was told there was nothing they could do about it. I needed to dispute it with my credit card company. I called customer service from the store and they can’t look up any past transactions. Dumped it back on me to deal with it. When the oldest employee in the store is probably 17, don’t expect too much. Never again.

Ho comprato un profumo sul vostro sito dopo aver speso 125 euro vi siete degnati di mandarmi 2 campioncini di numero,e una vergogna, non comprerò più niente da voi.

good experience with customer service, really went above and beyond to help me solve my problem

Order missing FN71557978 Hello my name is Adrian Paoluccio I have placed an order and it went missing. Apparently the delivery company has delivered my order but it didn’t. I was at home all week and nothing has arrived. Evri is the most unprofessional delivery company I have ever seen. I always have problem with it. I have asked all my neighbours and no one has received my order. I need help with it ASAP. Adrian

It’s sad that a store can have great products, prices and selection yet have a credit card that is nothing but fraud at a bare minimum. Being 2 different entities isn’t the issue normally but, Bread Financial is in a fraudulent class all by itself which is a good thing for consumers not aware of them. You can never get any consistent answer as Sephora will say contact Bread Financial and vice versa. They are on the BBB watchlist. You will not get the correct rewards if you even get them at all. Over 1 1/2 years and I spent over $3,000 but the rewards never worked. They break their own credit card agreement terns. Also, they will attempt to bill you $2 when you pay your card off. It isn’t much money just being one person but, multiply it by thousands for other card holders. It’s quite a good scam!!!! Bread Financial shouldn’t be in business. I have reported them to several agencies.

Mi sono trovata molto bene e soddisfatta. La dipendente Martina mi ha accolto e ha capito le mie esigenze. Altamente preparata ha saputo risolvere il mio problema trovandomi il prodotto che cercavo e me lo ha ordinato online e poi mi ha spiegato come usarlo e mi ha venduto anche un altro prodotto che non sapevo mi servisse. Grazie Martina di Sephora al centro commerciale Campania

I wish I could attach screenshots on here but Sephora has the worst customer service ever. I had to go back and forth over 60 times via email between customer service (Zowie, Barbara, Elsa, Rebecca and Bhavini). I received a Beautigloo fridge for my birthday and it died after 5 months. Beautigloo is also very unprofessional and deletes all their negative reviews and how customers have complained about their beauty fridges manufacturing. I will never shop here again.