SephoraReviews of sephora.com

un sentito grazie per l'umanita, la dolcezza, pazienza e competenza a Marta A, dello store Porte di Roma. Con la promessa di ritornare presto da tutte voi, ragazze speciali.

Auf Idealo wurde ein Kosmetik Produkt günstig von Sephora beworben. Nachdem die Firma das Geld schon 5 Tage über PayPal erhalten hatte, musste ich beim Kundenservice nachfragen, wann meine Bestellung ankommt. Mir wurde dann erzählt, dass DHL wegen technischen Probleme das Paket wieder Retoure geschickt hätte und Sie es nicht nochmal schicken könnten. Man müsste den Bestellvorgang nochmals abwickeln, obwohl die Firma weiterhin mein Geld hat. Das Produkt war "jetzt" ausverkauft und Sie würden die Rechnung stornieren. Es kann sieben Tage dauern, bis ich mein Geld erhalte. Dieser Firma kann man nicht vertrauen. Ich werde dort nichts mehr bestellen.

Ho effettuato un ordine online giorno 13 dicembre con la massima certezza che sarebbe arrivato prima di natale,ieri chiamo il servizio clienti visto che non mi avevano mandato ancora il numero di tracciatura e mi dicono che risulta un problema con il pacco... con arroganza e maleducazione rispondono "che non lo sanno" , cerco di fare capire che erano regali di natale e non potevo aspettare i loro comodi o il loro non sapere...cosa fanno? Mi staccano la telefonata per ben due volte. Ora staremo a vedere per il rimborso... mai più. Esperienza orribile.

Appalling appalling customer service, do NOT shop at Sephora. I ordered Christmas presents 10days again, the website is still saying order pending and the only customer service I am able to get through to is a crappy automated robot who is unable to explain where my order is. Deeply deeply disappointed.

Worst customer experience, First they send my package to my local Post mail service which forced me to walk in a snow storm to grab my package. Only to find out that they send me an empty box. After contacting their costumer service three time. I was told that a refund or a replacement was not going to be offered to me. Not only did I lost my girlfriend present. I will lost some precious time dealing with them. I will never order from them again and tell everyone the bad experience that I had

Dont waist your time with this bunch of so and so’s i will never use them again, they promise all these discounts and promo codes it all false , theres lots of decent companys out there , keep away from this one

I have had both online and in-store experience with these stores, I think they are pretty allright to find high-end brand materials. Very large roster of make-up and skincare products and fragrances for both men and women. I like shopping there from time to time and I have inclination to shop in-store because I like to try out some fragrances, and their sample policy is very good. Staff is very friendly in all of the sephora stores i have been in, they don't bother you a lot, they let you do your thing and they are ready to help if you have any questions. Good destination for this kind of stuff

I ordered a lipgloss recently and the app asked to pick 3 gifts. Only one of the gifts I picked was shipped. I don't understand the reason for the deception. If the gifts were not intended to be fulfilled, why promise it. I heard from another friend of similar experience. It appears deception is a standard practice at Sephora. This is a hoax and an enticement to just shop which is terrible.