Sephora is listed under Cosmetics & Makeup.
Sephora (sephora.com) has 3,800 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Katie
I ordered a range of gift items on the 8th December. They arrived 8 days later so missed my opportunity to give them on a family visit. One if the items didn't arri e and was refunded. One of the items was sent damaged and the gift box ripped. There appears to be no easy way to speak to customer services. I won't use again.
Erik M.
My experience with Sephora has been generally average. Firstly, the range of products in the stores is extensive, and I appreciate the fact that they carry items from various brands. They consistently update their inventory, providing customers access to the latest offerings in the world of cosmetics. However, there are times when the service in the stores falls short. Checkout lines can be quite long, and the staff doesn't always seem attentive to customers. Additionally, employees may not always be readily available to offer detailed product advice, which could be problematic, especially for those less familiar with the cosmetics industry. The prices of the products can be relatively high, which might deter some shoppers. Nevertheless, Sephora offers a loyalty program that allows customers to earn rewards and discounts with their purchases.
Jon H.
AVOID !! AVOID !! AVOID !! AT ALL COSTS. 2/3 days delivery is a joke !! I’m still waiting after 12 days . Regards A grumpy Mr Hart
Alexander M.
Vor einer Woche (!) Kundendienst kontaktiert und noch nicht einmal eine Rückmeldung.
Vittorina
Mi sono recata in un centro commerciale dove c’è sephora e ho fatto la tinta alle sopracciglia forse un bambino era capace più della ragazza addetta alla postazione mai più recarmi da sephora e poi parlano male dei centri estetici cinesi
Rosario M.
Lunedì pomeriggio in galleria sephora Fabiana gentile educata e disponibile sulla spiegazione dei prodotti
Francesco F.
Ordine annullato per merce non disponibile, ma invece c'era, guarda caso il giorno della promozione. Successivi tentativi andati in errore tecnico....
Candy
Il servizio clienti è inclassificabile, inesistente, pessimo. Mi meraviglia molto che non ci sia un responsabile ai vertici che si accorga di quanto sono ignobili! Per non parlare delle commesse : in qualsiasi città sono incompetenti, svogliate, maleducate,cafone. E' inutile vendere marchi blasonati e di tendenza se le commesse non sono in grado e se il servizio clienti non esiste !! Mai piu' e vedo che sono in buona compagnia.
