Semper SolarisReviews of sempersolaris.com

Crap company. Took my Marine Corps motto and turned it into junk by affiliating with this poorly ran company. The Semper Crap contract deceived me to believe I would have a battery backup with the clause “Manufacturers have indicated that we should have battery supply needed in Q3 2022 or later” in the Equipment to be installed section. Turns out my installation does not include battery back up. I’ll be contacting an attorney for this. Incompetent and dishonest. Submitted permits request to LADWP without necessary pictures. Project put on hold for over a month. Once solar was powered, LADWP notified meter was not suitable for solar and needs replacement (two more weeks delayed). Wouldn’t solar company know meter needs replacement and request far in advance of LADWP inspection? Installation was not to plans I approved. Several solar panels were installed facing east at a 21 degree incline when plans called for flat installation. Also facing South was a better option which was clearly possible.

Started solar project early February with semper solaris. As of now, 5 months later, I do not have a fully operation system and have to start payments...Wish I would of read some of the other reviews b/c I feel the same and picked another company.

3 projects all done on time and to satisfaction!

As returning customers with a positive experience we were excited to use Semper Solaris for our solar and roof needs when we moved. My husband is a veteran and we love to support veteran owned companies. Unfortunately this experience was beyond terrible. Trying to keep the review short and to the point, there were multiple miscommunication issues between the roof installers and Semper Solaris as to what we paid to have completed. At one point they told us we had to pay more for something that was discussed and we were told would be included. During this time, and throughout our entire experience, the Semper Solaris employee (I have names) working with us would not return calls. When a payment was due however they were constantly calling/confirming a payment would be ready. They charged our account twice for thousands of dollars because of yet again a miscommunication on their part. During the time we noticed the double charge there was again no reply from the employee that was so worried about getting the check in the first place. To be fair they made that right, but it shouldn't have happened in the first place. When issue after issue occurred I contacted customer service, not looking for anything but to get our project on track the only thing she could says was she was "super sorry." I asked to talk to someone else about our issues and was told complaints needed to be held by the construction department, mind you this was customer service I was speaking with. At this point it was clear our issues and our need for "customer service" was a moot point to the company. After the final inspection, in which Semper Solaris was present, there was still items anchored to our roof, and naturally we had to contact them again to have that taken care of. We are returning customers that will never use Semper Solaris again, nor will we make any recommendations, which we also did in the past. Disappointed in this veteran owned company is an understatement.

Overall TERRIBLE company! One owner was in the military and claims that he wants to do right for his customers but don’t be fooled as it’s all a sales pitch! I signed a $130k roofing, solar, battery contract after a year-end sales pitch in December. I was assured that our project would take priority, but they didn’t have our solar layout drawings until late February. We approved the layout right away and were informed that it would take a month to go through permitting. Meanwhile after expressing frustration for the roofing delays, our roofing project started March 24th. After a week our project was stalled because they couldn’t match our concrete tile. The subcontractors (yes, subcontractors!) left 25% of our roof exposed for a month. The roof wasn’t completed until mid-May, as they didn’t have the resources to fully complete the project and pass inspection. Back to the solar, in mid April I contacted our city permitting office to find the status of our solar permit, since no one in management would give me a status. I found out that the plans were rejected three times because the drafts-person kept making errors in circuit drawings. After requesting that they have THEIR electrician go over the circuit relocation Semper had proposed, I was horrified to find out that he would not recommend the plan as it would pose a FIRE HAZARD as our circuits would be overloaded. I’ve spoken to three different customer service “supervisors,” expressing my poor experience, and requesting that I speak to management or ownership to no avail. When signing the contract I had the salesperson put in the contract that if anything was different that was presented to me in cost that I would have the right to cancel. The $5k panel upgrade that was presented to alleviate the fire hazard triggered that clause. I’ve requested a cancellation of the solar and battery contract three weeks ago, and crickets, no one in customer service will return an email or call! The owners talk a good game in their million dollar infomercials, but have no desire to rectify their customers bad experiences…they fall awfully short of doing right for their customers!

I requested a quote but never received a call or email. Don't waste your time. Seems like they're too busy to even field sales inquiries.

Every step of the way were mistakes and mishandling of the project, right up until the very end. FIRST, the turnover of employees is fascinating, literally I was called on the Wednesday before the project was to start by the supervisor, and on Monday was told that he was let go. I had roof leaks after they finished the roof part, prior to the solar install, dishonest answers to most questions, employee’s working 1 1/2 - 2 hour days in the beginning. Changes to the layout of the solar panels and batteries so many times that I could hardly keep track. All the way up to the end when they turned on the system and the batteries weren’t working. They didn’t put the fuses in the fuse box. Fortunately I kept a log of the issues ONLY hire this com-any if you have the time to be the supervisor and project manager. Lastly, you won’t find any veterans coming to your house. Everyone from the sales people to the installers and supervisors all said the same thing, They don’t go to the houses, there are only a few veterans in management. Those are direct quotes from employees. I never spoke to a single veteran.

Work with literally anyone else. I engaged Semper to install batteries and hook up existing solar panels I already had on my roof. This took them 2.5 years. I spoke to literally 30+ people over the course of the project, none of whom had any idea what was going on at any point. They failed inspection 3x. They installed a safety bollard in the middle of my garage turning it into a 1-car garage which obviously doesn't work. The cherry on top was that they reviewed my account and attributed this disaster to regulatory complications, when for instance my project languished in their design review for 6-wks while we underwent utility black outs during fire season and my children took freezing cold showers. These guys are clowns and one of the biggest time sucks of my adult experience. Use their competitors.