Semper SolarisReviews of sempersolaris.com

This is a very brief summary of the 10 month long nightmare I experienced with this company. - They don't have access to batteries less than 6 months out and will lie about availability to make the sale - They will schedule installation dates with full knowledge they don't have anything available to install and repeatedly reschedule at the last minute in an attempt to cover for themselves. - They don't read the notes from failed code inspections, don't fix the problems multiple times, and lie about what's wrong. - They don't know the electrical code in California and will lie about local code having changed to cover for it. - They don't know the SGIP process or requirements and will get it wrong. - They refuse to provide their legally required contractor's bond information when repeatedly asked for it.

Stay away and use another solar company. Semper Solaris is dishonorable and misrepresents their services. There was so many issues with our installation that I requested a small 5% discount/reduction for all the misrepresentations and inconveniences. They choose to battle me over email and voicemails left at 7AM or on weekends over multiple months. Their communication was horrific. They just ask for money vs. trying to solve a problem or even apologize. They have not agreed to any resolution except to threaten me. They do not care about customer service or satisfaction. There are many solar installation companies, don't use Semper you will be much happier. Here are the details. First they promised to install by the end of Dec, but then delayed until March, then April. We locked in a good week when the kids didn't have school some days. We made our work schedules light because we expected power disruptions and banging on the roof. The installation took 6 days vs. 2 days promised due to their teams working short hours, 4-5 hours and not having full teams show up together. Even worse it was not 6 consecutive days but spread out over 4 weeks. They had to turn off our power most of those days creating many issues as we worked from home and had kids in school via Zoom. Additionally, they had told us they could install the equipment on the side of our house, but when they came to install it was physically impossible and thus they had to install on the back of our house, not hidden and creating an eyesore. Had we know this, we would have made a very different decision and not purchased the Powerwall. See pictures to see the promise vs. reality. Also note how many boxes are needed, I have not seen that at our friend's house who have solar. Their installers were polite, the problem was always with Headquarters which is likely not local. I strongly recommend avoiding any Semper Solaris franchise because they all connect to the back-end HQ which doesn't care about its customers or local providers.

Call center was very rude and unprofessioanal Stay away I explained my situation changed and was relocating. I would reevaluate at new home. Person became angry and hung up for no reason. Never will they get my business!

Semper Solaris Tried to up charge me twice for 2500.00 each time. After a site inspection they started installing in a couple of weeks. So far so good. Once they started I get a call trying to get me to pay another 2500.00. I told them they can leave. So they told me they would just absorb the cost. Project continued, they told me they would have to cut the driveway, I said ok as long as they fix it. The job foreman said of course they would. Cool! Contractor came out to appraise the concrete job, then nothing. I kept calling to see what was going on. After trying 3 or 4 times, I was told they would have to get approval because the cost was so high. Then nothing again. After calling all the time with no return phone calls. I finally got a call, they said they weren’t paying for the concrete to get repaired. What a bunch of crap! Now I’m getting a attorney to sue them for the driveway repair.

Do not trust this company. It's been 8 months since we agreed to work with this company and we have nothing to show for it. Yesterday was supposed to be the installment day and no one showed up. I finally received a phone call at 4pm with many apologies. I feel like we have been scammed.

I don't write many reviews but feel it is necessary that I provide my experience so those considering Semper Solaris as their Solar Provider will be informed to not make the same mistake I did. I started this journey as most of you do by researching all the companies in a competitive space to make sure you are making the right choice. I met with Several companies and had it narrowed down to a very well known business that has been in the solar industry longer than anyone else nationally. However; there were some appealing things about Semper Solaris at the time that I appreciated and being a Military Vet myself; that was important to me. I was then persuaded by free Tesla 2 Power Walls as part of the package; that made it hard to turn down and giving back to my military brothers and sisters would have been a good choice so I made the choice to go with Semper Solaris. Well...I started this project with Semper Solaris in September of last year with the promise that I'd have Solar Panels and batteries before the end of the year last year so I could take advantage of the Solar Tax credit. Here I am at the end of March the following year with nothing to show for. Had the government not extended the Solar Tax Credit for another 2 years, this would have been a huge disappointment as the Tax Credit was supposed to go down significantly in 2021 which was another selling tactic by Semper Solaris, bullying tactic really. If it weren't for me calling and emailing their customer service; I would have not gotten the information they were sitting on for almost a month...so I was told. They were aware that I was not able to get the batteries and that the State Rebate ran out so now I was left with nothing but a work order to now have to pay another 10K... I'm no business man but I do understand dollars and cents, doesn't take a genius to know that is not how business should be done. The problem was; I was setup for failure from the get go and a design that was over provisioned. That information should have been communicated to me as soon if not within the week this information was given to Semper Solaris. This should have been taken into account if the selling point is getting free batteries instead of designing an over provisioned system that I can only assume was in their favor not mine. Now...after communicating all of this to customer support, texting the Sales Person whom I would never hear back from and customer support not answering emails and if they did or if I were so lucky to get a call; it was the same old thing, we will talk to the sales person, we will forward the email to the sales person, we are sorry you are going through this experience...we will get this resolved...blah blah blah. I have not seen any action or communication to me on how to get this resolved and that was over a month ago. Remember; I started this project with Semper Solaris in September of 2020 and March 2021 is coming to an end so it's been 7 months and nothing to show for. It has been a complete waste of time filled with frustration and disappointment. I know had I gone with the company I was just about to hire; I would not be in the position I am in today...I have had absolutely nothing done and my neighbors around me who started after me already have panels up and running on their roofs. I'd give 0 stars to Semper Solaris if I could My advice to anyone considering Semper Solaris; I would highly recommend you do your research and find another company...don't make the same mistake I did.

BEWARE of Semper Solaris. This is the first review I have ever written. If you are planning to put solar on your house, this is worth reading. My intention is to share my story, so this does not happen to anyone else. I signed a $50K+ contract with Joshua Daguman from Semper Solaris in August to build a patio cover with 20 solar panels and install 2 Tesla Powerwalls. I do not have a good south facing roof, so asked Josh on the feasibility to build a new patio cover with 20 solar panels as the roof. Josh said that it would not be an issue. He presented the pricing and although he wanted us to sign the contract immediately, we signed it a few days later. The communication was a cluster F from that point. We scheduled the on-site assessment and Semper instructed me to change my SDG&E rate structure from the standard rate to time-of-use, in order to qualify for the SGIP program. I was hesitant because the change would essentially double our monthly bill until the solar system and Powerwalls were installed. I clarified the rate increase in writing with Semper and they still pushed for me to change the rate structure. We changed it just before the weekend of 109 degree record setting temps. Later that week I was ready for the site assessment, but nobody showed up. After the "no show", I contacted Semper Solaris to learn that Semper canceled my contract 6 days earlier. I didn't even know that was possible to cancel a contract. I thought that was the whole intention of having a contract. During those 6 days I had communication with Josh about the time-of-use rates and he never told me that Semper was canceling the contract, why they did not want to complete the project, or to propose different options. I tried to contact the owners, but they seem to be untouchable, nobody within Semper can actually contact them. Josh did finally return my call and said they did not want to take the liability. I am still beyond livid. There is no way this would be acceptable in a normal corporate environment. So, now I am stuck with the 2X time-of-use rates and Semper gets to walk away. These solar companies only want to slap panels on a roof and get on to the next job. Maybe when the federal rebate is further reduced they will actually need to think about how they conduct business. If anyone reads this and they are thinking of going to Semper Solaris, stay away. This may happen to you. I hope this helps at least one person.

This is the third time I am sending a request to hear from your company and get a quote. I have heard nothing from you guys. No messages what so ever. Just nothing. So there you go.