Andrew S.
Semper Solaris – A Horrible Experience
Update 3/6/24 - As of right now Semper Solaris is working with me to fix this issue and I will continue to update. I’ve put off writing this negative review for a while now hoping that things would get better. First, everyone I’ve dealt with at Semper Solaris has at least been nice, but it just doesn’t make up for the disorganization and utter lack of communication. The Marine Corps motto is Semper Fidelis. Any Marine would know the company was founded by a Marine by its name, Semper Solaris. I’m also a Marine, just like their founder, and the fact that they associate their name with the Marine Corps is actually a bit insulting to me as a Marine because everything has been so bad. Initial Expectations vs. Reality: Despite a promise of a few months for the installation of 3 Tesla Powerwall batteries, the process extended to over a year and a half. This significant delay, seemingly unusual compared to other customers, was exacerbated by a lack of clear communication and updates, which I often had to initiate. Mismanagement of Existing Systems: My existing commercial Generac generator, which I explicitly requested to remain unchanged, was altered during the installation. This modification has compromised its functionality, including its ability to charge my cars, contrary to the assurances given by the sales representative. Installation Issues and Lack of Consultation: The installation process involved significant changes to my property, including moving my electrical panel and car charger, without my prior knowledge or consent. These major alterations were done despite my garage being finished with custom cabinets, and had I been consulted, I would have preferred the equipment outside. Disregard for Customer Preferences and Belongings: The installer made unilateral decisions regarding the placement of the third battery and removed a $400 Sense energy monitor without my permission. This action, bordering on misappropriation, was followed by misleading and inconsistent information regarding its whereabouts and return. Poor Post-Installation Communication and Service: Follow-up interactions have been marked by discrepancies and a lack of accountability, with documents being provided post-installation and not reflecting agreed terms. There is also a palpable sense of these issues being recurrent and familiar to the sales team, though not explicitly acknowledged. Overall Impact on Trust and Satisfaction: As a fellow Marine, I find the level of service and the handling of this installation by Semper Solaris deeply disappointing and contradictory to the values associated with the Marine Corps. This experience has significantly eroded my trust and satisfaction with the company. Final Assessment – Run Away If you are looking to have a solar system or Tesla batteries installed, I have to tell you in no uncertain terms, find another company besides Semper Solaris. There are too many companies out there to risk having an experience like mine.