Semper SolarisReviews of sempersolaris.com

System installed in 2019, now need to have the SolarEdge inverter replaced as a warranty service. Semper Solaris isn't interested in performing warranty service. They had rather rake in thousands installing new systems, over hundreds doing warranty work. SolarEdge was responsive and had the warranty inverter shipped directly to me within a few days. Now weeks later, cannot get Semper Solaris to respond. SolarEdge is now going to try Sunnova, hope they are better. As a follow up I will say that working with SunNova was an efficient and enjoyable experience. The communicated well, scheduled my warranty service promptly and performed the work in a professional manner. I wish I had purchased my system from SunNova instead of Semper Solaris.

need to add to the long list of bad reviews. Purchased system about 5 years ago from Semper Solaris. Worked fine till about 2months ago we received an mail from solar edge to inform us that the inverter is not working and we need to confirm address so they can send us item, as soon as I receive item to let them know so they can schedule installation. So I did! SUNNOVA scheduled my appointment for 11/21 at 1:32 pm 4 days ago. Today here I am, took day off from everything waiting for them, when at 10am I received a new email saying that my appointment is scheduled for 11/27 @ 9:43am. I called everyone and sent email to solar edge, they do not know what is going on and can't promise someone will come today.. I calked Semper Solaris, who had the guts to tell me that I SHOULD CK SYSTEM WEEKLY!!!! really? You pay for service but you need to do the work? 1 MONTH TO SEE THAT INVERTER IS NOT WORKING???? REALLY?? Really upsetting, but I see a lot of people here have similar issues.. Is SEMPER SOLARIS a SCAM?????? If they would be a reputable company they won't rely on scam monitoring company....

Semper Solaris installed Solar Panels on my roof and since installment the Lifetime roof has been leaking called several times to Semper Solaris and they send technicians who are ill equipped and do not bring enough materials to fix the issue. They have been out 4 times and every time their excuses are (either they do not have enough material or the person needs additional help. Every time I have to take days off from work so I could accommodate them. Upon calling the company the owners do not respond and the employees do not answer phones and even if they answer the phone call, they start making excuses. I have spoken to Rachel, Alexandra, Kristin and many others to no fix in site. Due to their negligence, I will now have to replace my entire roof which is a cost of over $25,000. I will be also taking legal actions to recover my cost of replacing my roof and legal fees along with other damages . I am also going to contact local news channels to come and see the work Semper Solaris has done and air their findings so no other persons are duped by this company and its owners John Almond and Kelly Shawhan. I believe that they are in a business of giving bad name and reputation to our service men & women in armed forces by using their reputation as veteran owned. My advise to future customers of this company not to do any business as some of the reviews posted are either paid or by their employees so please beware of this company.

Did not get paperwork in time for NEM 2.0. Contracted in plenty of time to get paperwork in to get under NEM 2.0 and they called and said project was not approved and told me to write a letter to SDG&E and I called instead and was told that Semper Solaris was 3 days late in getting paperwork in. When I called Semper Solaris they admitted and they got paperwork in late and said that there was no way for them to get paperwork done and I would just have to spend another $25k for a battery. I laughed and said I will use a different company. They are a joke.

Rachel Korp was fabulous in attending to my issues/needs at Semper Solaris. Wonderful ambassador for this company for all consumers!1

Let me be very clear here, I was a very satisfied customer UNTIL something went wrong. My solar system that was installed by Semper Solaris went down at the end of March. I never would have known this because, like most people, I religiously watched my solar production for the first year of so of solar ownership and then I gradually neglected it more and more. Luckily the company that installed my home battery (NeoVolta) noticed I was no longer feeding the battery from Solar and called me the same day they noticed it. Thus began the nightmare that we will call customer service from Semper Solaris. The never answered phone calls and always returned emails with generic responses that did not address my problem or how to fix it. Eventually we spent 2 weeks going back and forth verifying that the system was in fact not working and that my internet connection was not the problem (despite the fact that I verified that the system was not feeding the battery so it was obviously a larger problem). By middle of May after several emails with photos of my system with no lights showing (because it was broken) we scheduled a service tech to come out in the beginning of June. That service tech merely verified that the system was in fact broken and I needed a new inverter (that they would have to order from the manufacturer….you guessed it they will call to set up an appointment when it comes in.) Now around the middle of June someone calls me with the great news that they could schedule someone to come out July 10. I was informed that I should feel lucky that they were able to call in technicians from Northern California to complete the job so quickly (yes almost 4 months of no working solar was quickly). I received another phone call at the beginning of July letting me know that they scheduled my appointment for a travel day for the technicians and that they would have to reschedule 2 weeks later. After some not so nice discussion and threats of legal action we rescheduled for the 13th at 8:30 am. I was told that they would not need to turn off the power to the house. By 10:00am on the 13th I had not heard from anyone so I called and received no response…UNTIL I called the sales line and explained that they WOULD be getting this done today or they would be hearing from my attorney. About 45 minutes later my tech called to let me know he would be there at 12:30 and it would take 2 hours to complete the repairs. When he got to my house he told me that because I had a different battery that they didn’t install they would be turning of the power to the house. For those of you not in San Diego we are in the peak of a heat wave. I know this is a lot of review BUT when you are spending this much money on something you SHOULD read all of the review because the customer service of this company is horrible! It will cost you thousands of dollars in lost power generation (that the warranty explicitly does not cover) and it will annoy you even more because every time you contact Semper about your warranty problem that they don’t have enough technicians to keep up with they will call you, text you AND email you within 5 minutes from their sales department. They have a great sales team and they do very well at marketing on the name of military owned and the “Semper” name. Honestly I don’t know how the ex-military owner of this company sleeps at night linking his horrible customer service company to the honor, faithfulness and loyalty of the US Armed forces and Marines specifically. They are not the most affordable, normally that means higher customer service and better equipment. Do not use Semper unless you want to go through the same thing in the event that something goes wrong with your system.

There is too much to write here, but suffice it to say that Semper did not deliver on ANY of their promises, they had poor communication and never reached out to us without us prompting the communication. Our job was completed on 2/23, and the inspections all done with a week or so. Then Semper submitted TWO applications so SCE didn't know what to do with it and then a month later, Semper sends a new application. Semper kept telling us they couldn't get any information from SCE, but we were able to get information from them about the fiasco in the submissions (something Semper NEVER disclosed to us, even though we were asking for updates regularly). SCE stated we would probably be turned on by the first of May but then SCE had to reach back out to Semper for justification as to why my 1650 sq ft house required 42 panels (we have a large tree). So Semper sends an "Equipment change request" to SCE on 4/29/23 and the clock starts over now with the power company. Why Semper didn't realize they would need substantiation is beyond me. It's not the first time they've had to do something like this, I'm sure. And it makes me definitely question if they lied to us about how many panels we needed to purchase. They sloppily submitted our PTO to SCE and it has now cost us an extra TWO MONTHS, and it will be at least another 45-60 days based on what SCE told me today when I called. Do you think Semper at ANY time in all of this has ever tried to stay on top of it or provide updates? Nope. They have gone totally silent because they are sick of hearing from us, I'm sure. They do not follow through on anything. The actual workmanship is great, but the service from the company itself is the worst of any I've experienced or heard about. The fact they use the military as a "pull" for customers who are supportive (as are we) of the military is disgusting to me. We were told over and over that they run their company like a military unit - precise, on top of everything, accountability for everything they do, communication top priority. Unfortunately they do not hold to any of those traits. We are now approaching the hottest time of the year in central CA, where our SCE bills run $800-$1000 for three to four months. We contracted with them 8 months ago so that we would be completed far in advance of the summer season. Now we are paying on a $92,000 loan for something that doesn't even work yet. So we are paying $313 a month along with a full SCE electric bill until the system is turned on. We will be expecting Semper to reimburse us for all charges we have had to pay in excess of the $313 loan payment until our system is functional. Do we think they will do the right thing? No, unfortunately we do not. If you value getting things done right, you should definitely look for a different company.

Solar Review For the second time in two years my inverter has gone out. The first time I was unaware that I would not be notified by the company if anything breaks-I lost a month and a half of prime summer solar. I check my production myself regularly now and realized my solar had stopped working AGAIN. After being bounced around from person to person for two weeks and being told to turn it off and turn it back on several times, someone finally called back to schedule a tech to come out. Apparently the soonest they can come is in a month, and that is only to determine what’s wrong! I am going to lose an entire summer of solar production. When I stated this they were completely unapologetic and just said that they are very busy with repairs and did I want the appointment or not. They said if I didn’t accept this timeline then quote “you are going to have to wait even longer.” My system cost $22,000 and is supposed to have a warranty for 25 years on all parts. What good is this so called amazing warranty if the system goes down all the time and the company refuses to come and fix the problem?????