SelkieReviews of selkiecollection.com

Selkie helped me process an exchange and they were very helpful.

Fast response, friendly service and immediate solution. Very satisfied!

My experience was great. I bought a XL item and didn't super love the fit and sent a exchange request quickly for a XXL just in case it sold out. Then I tried on the XL again and actually super loved the fit. it was my mistake but the XXL was already on the way. Also to super complicate things I'm leaving the country on 4/20 and my exchange package got held up. Customer Service quickly emailed DHL fixed the issue and it's getting delivered today, explained I want the XL instead of the XXL they said no biggie and just return what I didn't want. Everything will be resolved in a timely manner. Customer service went above and beyond and was super great. Thank you mystery angel -klr

La robe est exactement conforme à la photo, rien à redire sur ce point. La livraison (via DHL) a également été rapide : commandée le lundi, je l’ai reçue le vendredi de la même semaine. Cependant, j’ai dû payer 128€ de frais de douane, ce qui n’était pas forcément anticipé et alourdit considérablement le prix final. Concernant la robe en elle-même, le design est légèrement court, mais ce n’est pas le vrai problème. Ce qui m’a surtout déçue, c’est l’expérience globale à la réception. Vu le prix et l’image assez prestigieuse de la marque, je m’attendais à un minimum de soin dans le packaging. Au lieu de cela, le colis ressemblait à un envoi type fast fashion (style Shein), sans aucun effort pour refléter l’univers de la marque. C’est assez désenchantant compte tenu du positionnement et du prix, et je trouve ça presque honteux de ne pas proposer une expérience client à la hauteur

Texting was super easy

Absolutely amazing customer service ! Had a small mishap where I had to cancel my order, quickest response I have ever seen from a CS ! Everything was settled very quickly and I felt so reassured. Then I got offered help for choosing the right size for my gown, which I was quite concerned about considering previous experiences with online shopping and a tight schedule before the event I was shopping for. I was given very clear and extensive information about the sizing in general and the sizes of specific dresses I was interested in. All exchanges were very kind and helpful, on top of being fast. I even emailed the customer service on a Saturday and received an automatic response informing me that it may take a while to hear back from them but then got an actual response a few minutes later. They definitely made me at ease with the whole process and made me value the brand even more. Definitely look forward to purchasing from Selkie again, as I know I will get all the help I may need and in a very considerate manner. Specific thank you to both Anna and Alexis for all of their help !

I had a shipping return mishap and Selkie customer service was very patient, helpful, and kind throughout the whole process. I truly appreciate Alexis, who was the main person helping me with this issue. Thank you, Alexis and the rest of the Selkie fam! 🫶🏻✨

Fantastic styles an wonderful customer support. I have had a few payments issues and Summer and Anna have replied in record time with so much help. Thank you!