selenichast.comReviews of selenichast.com

Response from selenichast.comJan 8, 2025

Hi Ashley, We are sincerely apologize for the discomfort you experienced after wearing the necklace you recently purchased from us. We understand that jewelry allergies can be frustrating, and we are truly sorry that this happened. While most of our products are 18K gold plated, it seems the specific piece you received unfortunately caused an allergic reaction. We value your business and want to make this right. We've already reached out to you directly to offer either a full refund or a replacement item. Please let us know which option you prefer so we can resolve this issue promptly. We appreciate your understanding and patience. Best, Selenichast Team

Response from selenichast.comJan 8, 2025

Hi Georgina, We appreciate you bringing this to our attention. It's important to note that while other sellers may offer similar products, not all products on the market are created equal. Our commitment to quality and authenticity sets us apart. We can't speak for the quality of products sold by other websites, but we can assure you that our products are genuine and backed by our satisfaction guarantee. Best, Selenichast Team

Response from selenichast.comJan 8, 2025

Hi Tomas, Thank you for bringing the broken bracelet to our attention. We sincerely apologize for any inconvenience this may have caused. We understand your frustration. To achieve the soft, flexible look of our berry bracelet, we use a special, more pliable material for the connecting rings. While this material gives the bracelet its unique feel, it can sometimes be more susceptible to breakage. We're truly sorry that this happened to your bracelet. As a valued customer, we've already sent you a replacement bracelet, and we hope it arrives soon. Please let us know if you have any questions or concerns. We stand behind our products and offer a 120-day warranty. If you experience any further issues, please don't hesitate to contact our customer support team. Best, Selenichast Team

Response from selenichast.comJan 8, 2025

Hi Mark, We sincerely apologize for the inconvenience caused by the delay in receiving your order. We understand your frustration and want to assure you that we're taking steps to resolve this issue. Due to unforeseen customs clearance issues, your original package was held up. As a result, we've already resent your order using a different shipping carrier to ensure a smoother delivery process. We value your business and hope that this resolution will restore your confidence in our service. Please don't hesitate to contact us if you have any further questions or concerns. Best, Selenichast Team

Response from selenichast.comDec 13, 2024

Hi Sydney, Thank you for sharing your feedback, and we sincerely apologize for the frustration and disappointment you've experienced. We apologize, but our refund policy requires the return of the item. Rest assured, we will be in touch with you very soon regarding a resolution. We value your feedback as it helps us improve our products and services. We hope you will give us another chance to provide you with the quality and experience you deserve. Thank you for bringing this to our attention, and we appreciate your understanding. Best, Selenichast Team

Response from selenichast.comOct 23, 2024

Hi John, Thank you so much for taking the time to share your feedback. We're so sorry to hear that you haven't received your order yet. We understand how frustrating this must be. To help us resolve this issue quickly, please provide us with your order number. We will look into it immediately and get back to you with an update. In the meantime, please feel free to contact our support team at [email protected]. We'll do everything we can to ensure you receive your order as soon as possible. Thank you for your patience and understanding. Best, Selenichast Team