Matthew S.
Item was out of stock and not received!
UPDATE: I have changed my review to 3 stars because I finally received the item I ordered. It took nearly two months to get here though. So beware, you may not receive what you ordered for a very, very long time. But Selenichast gave me a bonus item that looks very nice as well, so I appreciate that, hence me updating my review to 3 stars. Ordered earrings and a pendant from them. They sent the earrings but informed me that the other more expensive item I ordered was not in stock. They claimed they'd send by beginning of July. It is now July 12 and item is still not in stock and it's been almost a month since I ordered it. Quality of the earrings I received seems alright but the fact that they haven't sent the main item I ordered, and they still cannot tell me when it will arrive, is insane. They offered me a refund but have not given it yet. Frankly they should give me a refund and the item anyway for free for my trouble. This is so unprofessional and borderline criminal. Do NOT buy from them!
Response from selenichast.comJul 17, 2025
Hi Matthew, We sincerely apologize for the frustrating experience you've had with your recent order. We understand your disappointment regarding the delay of your pendant and the inconvenience this has caused. We want to clarify that the delay in shipping your pendant was due to our commitment to ensuring the highest quality. We prioritize providing products that meet our standards, which sometimes means extending lead times when an item doesn't pass our initial quality checks. We did reach out via email to offer you the choice of a refund or waiting for the pendant to be restocked and shipped. We understood that you opted to wait, and we're happy to confirm that your pendant has now shipped. As a token of our apology for the extended wait and the trouble you experienced, we've also included a complimentary gift with your order. We understand your frustration and are truly sorry for not meeting your expectations. We value your business and are continuously working to improve our communication and fulfillment processes to prevent similar situations in the future. Have a lovely day. Best wishes, Selenichast Team