selenichast.com Reviews | Read Customer Reviews of selenichast.com

selenichast.com Reviews | Read Customer Reviews of selenichast.com

selenichast.com reviews

Showing 34 reviews with 1 star · Clear filters

Rach
Sep 20, 2026
Emailing people to leave reviews for $25 vouchers
I received an email from Selenichast offering me a $25 voucher if I posted a review on Trustpilot and then emailed them a screenshot of my review. I find this practice incredibly off-putting. Offering customers a financial incentive to leave reviews feels like an attempt to increase the number of favourable reviews rather than allowing the company’s Trustpilot rating to develop organically from genuine customer feedback. It’s especially concerning because Trustpilot’s guidelines prohibit businesses from offering incentives in connection with leaving reviews. It’s just not a good look. After receiving an offer like this, I’d personally be wary about how much weight I gave the company’s existing reviews and rating, because I now know customers have been offered something of monetary value for posting reviews. I have reported the email to Trustpilot and provided them with a screenshot of the $25 voucher offer. I think reviews should be earned through good products and customer service — not encouraged with financial rewards.
Response from selenichast.comSep 21, 2026
Hi Rach, Thank you for sharing your feedback with us. We understand your concerns and appreciate you bringing this matter to our attention. After reviewing our review invitation process, we realized that offering a voucher in connection with submitting a Trustpilot review was not the right approach. Our intention was to thank customers for taking the time to share their experiences, and it was never our intention to influence the content or rating of any review. We fully understand that reviews should always reflect genuine and independent customer experiences. We have already stopped this promotion and are reviewing our review invitation process to ensure it aligns with Trustpilot’s guidelines. We are also providing additional guidance internally to make sure future feedback requests follow the appropriate standards. We sincerely appreciate your feedback and accept your concerns. We apologize for the impression this may have caused. Regardless of whether any incentive is involved, we will continue working to improve our products and services and provide a better experience for our customers. Thank you again for helping us identify this issue. Best wishes, Selenichast Team
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Alix S.
Sep 7, 2026
The tracking number I've been provided…
The tracking number I've been provided can't be linked to any package in existence. The items were meant to arrive 6-10 days after I ordered them. Nothing has arrived, not even indication that the package exists.
Response from selenichast.comSep 8, 2026
Hi Alix, We’re sorry for the confusion regarding your tracking information and completely understand your concern. We have looked into this matter and confirmed that your package is currently in transit. It has already arrived in Australia and is being processed for handover to the local delivery carrier. Sometimes tracking updates may take some time to appear during this stage of the delivery process. Our team has also reached out to you directly to provide more information and assist with any questions you may have. We will continue monitoring the shipment progress and do our best to ensure your order is delivered successfully. Thank you for giving us the opportunity to look into this, and we sincerely appreciate your patience and understanding. Best wishes, Selenichast Team
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Mackenzie
Feb 19, 2026
Drop shipping scam
Drop shipping scam. All their jewelry can be found of Ali Express, Shein, Temu, etc. Edit: Your products can literally be found on wholesale websites for a fraction of the price you charge, and your products literally break due to being poorly made, but lol suuuuuuure go ahead and claim you aren't drop shippers. Clowns.
Response from selenichast.comFeb 24, 2026
Dear Mackenzie, Thank you for sharing your concerns. We’re truly sorry to hear that you feel this way about your experience. We would like to clarify that we are not a dropshipping scam. We work directly with our own production partners and quality control team to design and manufacture our jewelry. Like many brands in today’s global supply chain, similar-looking products may appear on large marketplace platforms. However, that does not mean they come from the same source, use the same materials, or follow the same quality standards. We stand behind the quality of our products and are always happy to address any specific concerns about materials, craftsmanship, or your individual order. If there is anything about your purchase that did not meet your expectations, please contact us directly. We genuinely want to make it right. We value every customer and take feedback seriously. Thank you for allowing us to respond. Best wishes Selenichast Team
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Nicholas B.
Feb 10, 2026
been waiting over a month and still not…
been waiting over a month and still not a single thing heard back, tried calling them at 16267250474 DURING THEIR WORK HOURS and still haven’t heard shit.
Response from selenichast.comFeb 11, 2026
Dear Nicholas, We’re truly sorry to hear that you felt unable to reach us. We actually sent you an email proactively and kindly ask that you please check your inbox (and possibly your spam folder) for our message. We’re more than willing to assist you. Regarding your order placed at the end of January, we have checked the latest tracking update and can confirm that your package has already arrived at the destination and is currently out for delivery. There have unfortunately been some delays due to weather conditions, which are beyond our control. We completely understand how frustrating waiting can be, and we sincerely apologize for the inconvenience this has caused. Please rest assured that we are continuing to follow up with the carrier to ensure your package is delivered as soon as possible. We value your feedback as it helps us improve our products and services. We hope you will give us another chance to provide you with the quality and experience you deserve. Thank you for bringing this to our attention, and we appreciate your understanding. Best, Selenichast Team
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EC
Dec 11, 2025
[UPDATE] SCAM and a huge disappointment
Made my purchase during Black Friday. The parcel was marked as “shipped” two days later, but the tracking link sent to me led to a suspicious Chinese website showing no information at all. Checked on Royal Mail directly, status remained “We’re expecting it,” meaning they never received the parcel from the sender. Waited another two weeks. Still no update.(For comparison, I ordered items from another small retailer on the same day and received everything within a week as promised.) Wrote my first enquiry email. Took them two days just to send me a useless reply telling me to contact Royal Mail to see if I can collect it myself to "speed things up.” How? How am I supposed to collect a parcel that they never received in the first place? Wrote another email. After another two-day wait, they provided no explanation, no accountability, no timeline, just the same pointless “we’re following up and urging them.” They also refused to issue a refund. No promises, no deadlines, not even basic customer service. (And tracking status still showing expecting) At this point, it feels like once they take your money, nothing else matters to them. Still no parcel, still no refund. If you prefer donating money to scammers rather than to actual charities, go ahead and shop here. [UPDATE - DEC 17th] Raised a refund via PayPal and received it within two days. After the refund was issued, they told me I could keep the parcel and revise my review. Few days later, I eventually received the parcel - inside were only shattered paper and broken boxes. There were no necklaces or products of any kind. Delivery issue? Possibly. But how do you explain the complete absence of items and the deliberately assembled packaging? With the delays, lack of explanation, and what was ultimately delivered, my experience speaks for itself. I'm sharing this update for transparency.
Response from selenichast.comDec 12, 2025
Dear EC, We are truly sorry that you still haven’t received your package. We understand how frustrating this situation can be. The tracking information has not updated because the shipment is experiencing delays, or the package may have been lost in transit. Please rest assured that we are actively following up on your order with the logistics team. If the package is confirmed lost, we will arrange a refund or send a replacement for you right away. Thank you for your patience, and we sincerely apologize for the inconvenience caused. If you have any questions, please feel free to contact us anytime. Have a lovely day. 🥰 Best wishes Selenichast Team
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lamn
Nov 20, 2025
Extremely Slow Refund & Poor Delivery Service, Order Number: 67497
I ordered a ring from Selenichast in October, and the experience has been very disappointing. They used a delivery company called Ecoscooting that I had never heard of before, and the package was returned without ever being delivered to me. Since then, I’ve been emailing Selenichast to request my refund. They do reply to messages, but the issue is that the refund is still not processed. Today is November 20, and I’ve been waiting far too long. Every time they tell me to “wait for the bank,” but nothing changes. The combination of a problematic shipping company and a very slow refund process makes this experience completely unacceptable. Based on my experience, I’m never ordering anything from them ever again.
Response from selenichast.comNov 27, 2025
Hi Lamn， We are very sorry for the inconvenience caused during your shopping experience. We have already processed the refund for your order. As this was an international transaction, the refund may take a little longer to appear on your side, and we truly appreciate your patience. Thank you for sharing your thoughts with us. Your feedback is very valuable and helps us understand how we can continue improving in the future. If you have any questions or ever need assistance, please feel free to reach out to our support team at any time. We are always here to help. Have a lovely day. 💖 Best wishes Selenichast Team
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Jon
Jul 22, 2025
Scammed
The order went smoothly up until the point of paying for my order. After that no-one answers the emails, no orders are being shipped and no explanations given. I think its obvious what a scam is. Please protect yourselves and do not buy from here.
Response from selenichast.comJul 24, 2025
Dear Jon， We're truly sorry to hear about your frustrating experience, and we understand your concern. We want to assure you that we are not a scam, and we take all customer feedback seriously. There seems to be a misunderstanding or an issue with your order that we want to resolve immediately. To help us investigate and find out what happened, could you please provide your order number? Once we have your order number, we will look into the matter right away. If it turns out your order wasn't received, we will absolutely process a full refund for you. We value your business and are committed to ensuring your satisfaction. Have a lovely day. Best wishes Selenichast Team
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GenAsh
Jun 14, 2025
HORRIBLE Customer Service
2nd PURCHASE. First was fine. 2nd a disaster. Paid extra for expedited shipping for a $150 necklace. MM did NOT expedite the shipping -- slow way USPS. USPS called the address "undeliverable" and failed to deliver. MM said they'd re-send when they received the pkg from failed delivery. MM held the pkg 10 days before re-sending. TERRIBLE CUSTOMER SERVICE. Nice jewelry, but when they cheap-out on shipping customer suffers.
Response from selenichast.comJun 18, 2025
Hi GenAsh, We sincerely apologize for the delay. We understand that waiting for a reshipment due to a returned package is frustrating. The reason for the delay is that returned packages must first arrive back at our shipping warehouse before we can arrange for a reshipment. Please know that we are actively working to improve both our logistics services and our customer service to prevent such issues in the future. If you have any further questions, please don't hesitate to contact our customer support team at [email protected]. Warm regards, Selenichast Team
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