selenichast.comReviews of selenichast.com

Response from selenichast.comJul 24, 2025

Dear Jon， We're truly sorry to hear about your frustrating experience, and we understand your concern. We want to assure you that we are not a scam, and we take all customer feedback seriously. There seems to be a misunderstanding or an issue with your order that we want to resolve immediately. To help us investigate and find out what happened, could you please provide your order number? Once we have your order number, we will look into the matter right away. If it turns out your order wasn't received, we will absolutely process a full refund for you. We value your business and are committed to ensuring your satisfaction. Have a lovely day. Best wishes Selenichast Team

Response from selenichast.comJul 17, 2025

Hi Matthew, We sincerely apologize for the frustrating experience you've had with your recent order. We understand your disappointment regarding the delay of your pendant and the inconvenience this has caused. We want to clarify that the delay in shipping your pendant was due to our commitment to ensuring the highest quality. We prioritize providing products that meet our standards, which sometimes means extending lead times when an item doesn't pass our initial quality checks. We did reach out via email to offer you the choice of a refund or waiting for the pendant to be restocked and shipped. We understood that you opted to wait, and we're happy to confirm that your pendant has now shipped. As a token of our apology for the extended wait and the trouble you experienced, we've also included a complimentary gift with your order. We understand your frustration and are truly sorry for not meeting your expectations. We value your business and are continuously working to improve our communication and fulfillment processes to prevent similar situations in the future. Have a lovely day. Best wishes, Selenichast Team

Response from selenichast.comJun 18, 2025

Hi GenAsh, We sincerely apologize for the delay. We understand that waiting for a reshipment due to a returned package is frustrating. The reason for the delay is that returned packages must first arrive back at our shipping warehouse before we can arrange for a reshipment. Please know that we are actively working to improve both our logistics services and our customer service to prevent such issues in the future. If you have any further questions, please don't hesitate to contact our customer support team at [email protected]. Warm regards, Selenichast Team

Response from selenichast.comMay 28, 2025

Hi Santiago, We sincerely apologize for the misunderstanding regarding the $30 mystery gift. This gift requires a minimum order of $120, and your order unfortunately did not meet this threshold, which is why it wasn't included. We also want to apologize for the shipping delays you've experienced. For the past few weeks, logistics in the UK have been significantly impacted by flight delays, causing unforeseen transportation issues. We understand your frustration with these issues and are committed to improving our service. Please don't hesitate to reach out to our dedicated customer support team at [email protected] with any specific details or order information you might have. Your insights are invaluable as we work to improve. Warm regards, Selenichast Team

Response from selenichast.comMay 6, 2025

Hi Barbara, Thank you for your detailed feedback. We understand your concerns regarding the origin and quality of our jewelry and appreciate you bringing them to our attention. We want to be clear that we are committed to providing unique and high-quality pieces to our customers. We are taking your comments seriously and are thoroughly reviewing our sourcing and production processes to ensure our standards are being met. Regarding the design similarities you mentioned, we respect intellectual property rights and are actively investigating this to ensure all our designs are original and legally obtained. We value your perspective and are dedicated to earning back your trust. Please do not hesitate to reach out to our dedicated customer support team at [email protected] with any specific details or order information you might have. Your insights will be invaluable as we work to improve. Warm regards Selenichast Team