selenichast.comReviews of selenichast.com

Response from selenichast.comJun 29, 2026

Dear Neomi, We appreciate you taking the time to review our pieces! We are glad you still enjoy wearing the design, but we are truly sorry that the feel and texture didn't meet your expectations for genuine silver. We take quality standards very seriously. If you feel there is a defect or quality issue with the specific item you received, please contact us at [email protected]. We are always here to support our customers and ensure you are happy with your purchase!💝 Best wishes Selenichast Team

Response from selenichast.comMar 11, 2026

Dear Giuseppe, Thanks for sharing your feedback. We’re truly sorry to hear about your experience. We have already reached out to you by email regarding this issue and have arranged a replacement for your necklace. Your satisfaction is very important to us, and we want to make sure this situation is resolved properly. Our jewelry is designed by our own team, and we take both the design and quality very seriously. Occasionally, factors such as frequent contact with water, perfume, or chemicals can affect the gold finish over time, but the situation you described happening within such a short period is definitely not the experience we want our customers to have. That’s why we immediately arranged a replacement once we saw your message. Please kindly check your email for our message so we can continue assisting you. If you have any additional concerns, we’ll be more than happy to help. Thank you again for bringing this to our attention and giving us the chance to make things right. Have a lovely day. 💝 Best wishes Selenichast Team

Response from selenichast.comJan 4, 2026

Hi Stacy, Hope you're having a great week! Thank you very much for your feedback. We completely understand that seeing similar-looking products at different prices can raise questions. In fact, there are many look-alike versions on the market. However, the price difference often lies in details that aren’t immediately visible. Our necklaces are made with materials such as 18K gold plating, 925 sterling silver, and anti-allergy protective coatings, while lower-priced alternatives are often made from alloy materials that oxidize more easily and may cause skin irritation. As an original brand, we also invest in unique designs, strict quality control, and reliable after-sales service, all of which contribute to the overall value of our products. We encourage customers to compare wear comfort, durability, and overall quality, and we believe the difference will be noticeable over time. If you have any concerns with your purchase, please feel free to contact us. We offer a hassle-free return and exchange policy and are always happy to help. Best wishes Selenichast Team