Alix S.
The tracking number I've been provided…
The tracking number I've been provided can't be linked to any package in existence. The items were meant to arrive 6-10 days after I ordered them. Nothing has arrived, not even indication that the package exists.
Response from selenichast.comSep 8, 2026
Hi Alix, We’re sorry for the confusion regarding your tracking information and completely understand your concern. We have looked into this matter and confirmed that your package is currently in transit. It has already arrived in Australia and is being processed for handover to the local delivery carrier. Sometimes tracking updates may take some time to appear during this stage of the delivery process. Our team has also reached out to you directly to provide more information and assist with any questions you may have. We will continue monitoring the shipment progress and do our best to ensure your order is delivered successfully. Thank you for giving us the opportunity to look into this, and we sincerely appreciate your patience and understanding. Best wishes, Selenichast Team




